Everything was just right. Excellent and first customer service staff were excellent and over and beyond expectations, extremely helpful which made the experience so much more meaningful and special in every way.

I noticed that no extra bedding was in the room, which I assumed could have been remedied by asking for one, but concluded because of the heating/AC facilities in the room is so efficient and works well.

The location is perfect, just a short drive to the park's entrance, making it easy to explore. The room was spacious, clean, and very comfortable, perfect for relaxing after a day of hiking. The staff was incredibly helpful and friendly, going out of their way to ensure a great stay. The amenities, including a pool and a delicious complimentary breakfast, were a great bonus. Overall, a beautiful place with excellent service. Highly recommended for anyone visiting Arches National Park!

Everything was perfect.

Room was very clean, there was enough towels and supplies for the days we were there. If you needed more you just had to ask and they brought it to you. Breakfast was good and area was very clean. Pool area was nice. The location was great for me and what I had to do.. the only thing I wish is that there was a more comfy chair in the room like the ones you have in your lobby area. Thank you

I've been visiting Best Western on Ford Rd, twice a year for the last six years. Food options need to be upgraded. The staff on this visit, has not helpful or friendly @ all. I stayed a total of six days. Was not happy with customer service.

Customer service, and the breakfast. I really enjoy staying @ this location. (4400 Ford Rd, Fort Myers.

Very clean, great breakfast, helpful staff, great location! Very pleased with the hotel!

The bed was too hard for me, most hotel beds are so I can't really fault them for that. We did have to ask at the front desk to get fresh towels every day. I'm not sure why housekeeping didn't come in, but when we asked, they were very quick to fix any issues.

Location of hotel was easy to find. Clean. Easy to find room; I’ve been to some where you needed a map to find your room. The lady that done the breakfast was the best part. The eggs were good (good flavor) and she was absolutely the sweetest to my boys; I have a Down Syndrome son and typical son. Always friendly and saying good morning. That makes for a great start of day. You hired one awesome lady.

Nothing really. Not that I can think of. This is what I except to find at a hotel.

Best thing was the reception. The woman was a local and provided me invaluable information about the local area and places to visit only a long-time local would know. Also, directed me to places I was hoping to visit. She was wonderful. Now I’m frustrated with myself because I don’t have her name to report.

Nothing. Perfect stay!

Quiet and convenient some staff were very friendly also helpful

Being accused of alots of guests in pool which it were only my son and boyfriend. My mother stop by to bring my son to see me and we had lunch hour later my mother & son left then a party of 10 maybe more enter the pool area which WEREN'T with me. As my mother and I returned from getting food 2 cars of people's pulled up, entering the building. Yes we were falsely accused of to many Guests.

The staff was very friendly and the rooms were very clean and neat. The breakfast was great and always fresh. Location is super convenient and has very easy access to restaurants, shopping centers and other places like groceries and parks.

The main attraction was the kind staff they have welcoming you at the front desk. FRACIA, was the person that welcomed us and she was absolutely great on explaining everything from pricing to rules and was very kind no matter the situation. She made all the difference and made us feel safe and welcome! Thank you!

We did not have a change to eat breakfast as the lines were way to long and by the time we got to the breakfast stuff nothing was left and the staff said they were not refilling any items that were out as it was close to 10am

The room was very clean and the front desk staff were very nice!!!