We just stayed in Tulum for two nights. Hotel design was lovely & rooms contemporary & clean. The rooms are small without opening windows which we did know about already. The best part of the hotel is the fantastic rooftop pool & bar/restaurant which was a lot bigger than I expected & lots of beds & space. We had never been to Tulum so wasn’t sure where to stay, in the town or by the beach. The beach area definitely has a lot more going on & is expensive to get to by taxi ($40 avg) but what we saved on staying at Motto we spent on going to a beach club/taxis/restaurants etc. The area is growing fast & the hotel is in a newly built bit with shops & cafes. The cafe next door is fantastic for breakfast. They also offered free bike hire for 24hrs, just 1 per room. Easy to cycle to the main public beach & the ruins. The hotel zone with all the restaurants is a bit further.

The rooms are very small for 2 people & the bathrooms open to the rooms. The shower leaked into the toilet next door.

This hotel was amazing, perfect for me and my girlfriends. Location is equidistant between tulum centre and tulum hotel zone. Hotel was super modern with a cool vibe, rooms were very comfortable and cleaned everyday. The rootop was giving beach club vibes. Staff were super friendly and I was sad to leave. Included in the hotel is a $10 voucher per room per day to spend against food/drink, free use of bicycles (1 per room), and free access to x2 beachclubs also run by the hotel (Mia & Bagatelle) Thanks for having us

The room layout doesn't have much privacy when sharing as the toilet and shower were only separated by sliding glass doors 🤪

One of the nicest hotels I have stayed in - incredible value for money too! Motto by Hilton was gorgeous. The rooms felt luxury and was a great size for the 3 of us. The pool area was so gorgeous and the gym facilities were great. Food in the rooftop bar was absolutely delicious and you also get $10 to spend every day there which was a bonus. The staff were super friendly and polite, and helped us to book taxis and gave us great recommendations. We had the best time and thank you for your lovely hospitality!

There was a few bugs in the pool but this couldn’t be helped!

Honestly this hotel exceeded my expectations. The room is small but it’s so neatly designed that you don’t even mind it. The pool area is just stunning, there was a free margarita making class by the pool which was very cool and funny, and also allowed making friends on the way. The food there was also great and the service there and in general was really good. The hotel is located in a small shopping center where there are stores, restaurants and a bar, which is very neat. They also offer free bikes, so you can bike everywhere you want, which I loved! The only problem really was the sound isolation, which was nonexistent. You could hear the music from downstairs, from the pool and, of course, you can hear everything that’s going on in the hallway and the neighboring rooms. I had to sleep with earplugs, but it didn’t entirely help. Also, I think breakfast could be improved. But overall, I really enjoyed this hotel and wish I could stay more. I would definitely recommend and come back!

Overall a great valve, wonderful staff and new facility. Appreciated the welcome drink, Credit for the rooftop bar and plated breakfast. .

We did not care for the bed being against the wall and the soap/shampoo hung far too high on the wall in the wheelchair accessible roll in shower. We had a very hard time locating the hotel as we were driving in the dark.....never saw a Hilton sign. We looked for about 20 minutes. Once we found the hotel we did enjoy it

We had our honeymoon with my husband at Motto. We really liked the design of this place as well as its location! There’s quite a nice bar & restaurant in the hotel too + a bunch of amazing shops around the hotel (but still on the territory of the hotel)

The room which we were staying in had a door which led to another room 😨 and we could hear every single sound from that other room! We have talked to the management and explained that we were expecting more private and didn’t expect to see a door leading to another room, however the management said they didn’t have any other rooms available :( not exactly how you want your honeymoon to go

Very modern clean hotel, access to a great gym and rooftop pool. Overall loved the aesthetic! Walking distance from Tulum Centre which is great but need to get a taxi to the beachfront which was around $30-40 one way!

Super small rooms for 3 people with no proper doors on the shower or toilet - you can hear/see everything! Also no mirror in the rooms. The staff were quite rude at times, demanding tips when we ordered drinks etc - felt quite uncomfortable

The hotel athmosphere is amazing, room was beautiful and there’s also great pool at the rooftop and a gym with lot of options for workout. Very friendly and helpful staff! We had an incident happening unfortunately, the room right next to us was playing extremely loud music at 2:30 AM, but the staff solved this very quickly after we called to the reception, so we were very thankful for their help. The location is also great, as it’s not far from the Tulum downtown and also not too far from seaside.

The only negative thing was the towels. Usually, hotel room service changes towels frequently for the guests, but we had to ask for new towels and only received them after 2nd request (we stayed one week in this hotel). Would appreciate if the towels were changed automatically by the housekeeping.

The property was nice. My room was very comfortable. Next time I probably won’t reserve a room on the rooftop level because I could hear people passing my room early in the morning and late at night.

The night staff at the rooftop bar. I didn’t realize the closing time for the rooftop bar was incorrect on the hotel website. I attempted to order at the bar and the staff were kind of rude. I understand employees want to go home at closing time but you can kindly tell a person the bar is closed. It’s not necessary to ignore a customer then rudely snap at them when they ask to be seated. There were several people eating and drinking at the time, so it is not like I wandered into an obviously closed bar.

Very conveniently located, 10 min biking to the town centre, 5 min to the large supermarket and 10-15 min to north beach. Location will only improve as there is still a lot of spatial planning and construction going on, once it done I am certain there will be even more restaurants and amenities in the area. Motto has the best hotel gym we have ever used with more than enough equipment, machines and weights. The rooftop swimming pools are nice, though the view is limited because of constructions on side. Staff is friendly and always available for questions.

Room size is a little small but we knew this when we booked.