All the amenities were top tier!

Would have been great to have a view on the pool instead of the airport and the top floor bar was a bit dirty compared to the standard of the rest of the hotel (e.g. smell of beer and sticky table).

The room was very spacious and had a great view. Amazing and helpful staff who made our stay and my birthday and memorable one.

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expansive and modern room, spotless, great seaview, amazing breakfast spread

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Beautiful rooms, amazing restaurants and outstanding staff. What’s not to like!

My only criticism was the website and QR codes for dining (in room) were not easy to navigate. Also, we weren’t made aware of the airport shuttle bus when we booked so paid for a taxi we didn’t need.

Good guest manager, nice room

People were smoking in hallway and that seemed to be a normal thing, need more enforcement against cigarettes in rooms and hallways.

All the details in the hotel room were above and beyond! Loved staying at this hotel and for the price, was well worth it.

This is probably the most luxurious hotel I have ever stayed at. The minute we were dropped off at the grand entrance of the hotel, I thought we were in Las Vegas! The property is huge towering over Jeju. So many amenities that we did not get to try so we will save it for next time, including their skytop bar as well as their indoor/outdoor swimming pools. They had upgraded us to ocean view on our arrival since the city view room we had originally booked was not available. So we were very surprised with this treat! The rooms were enormous and absolutely stunning! The toilet was in a separate room with its own sink and the rain shower as well as bath tub were such lovely options to have after a long day of exploring Jeju! The rooms were spacious giving us gorgeous views of Jeju each morning and night. Plenty of local eateries available nearby. There’s also a delicious black pork restaurant just across the hotel as well! Customer service was excellent as well. We didn’t have our rooms made each day since we kept it clean daily, but the housekeeper ensured to provide us daily water bottles which we appreciated. Truly looking forward to staying here again if we are ever in Jeju!

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The staffs in the hotel were very helpful-they went above and beyond to try to create a take out breakfast box after knowing that we won't be able to eat breakfast on our departure date. Room was clean, very big and has a very good view of the city. The outdoor pool was also nice. For the food we tried the Korean BBQ and Japanese restaurants and they are both pretty good. The hotel also offer shuttle bus to the airport and the shopping district, which we utilized and appreciated.

Our biggest surprise was that since this is a this is Jeju, we were expecting a resort hotel, and the podium to be a department store (like Lotte Seoul). In reality we felt this is more like hotel in Las Vegas and Macau. The big podium has a casino, and about 2 floors of shopping (shops without brands but descriptions in Chinese) that are put together by the hotel, and is very quiet. Since I think this hotel welcomes a lot of mainland tourists, there are emphasis on Chinese sign and label, taking away the feeling that you are in Korea. It also has strange taste in always playing 80s pop everywhere (elevators/ restaurants etc.), which I don't think it match with the Grand Hyatt branding.

The Grand Hyatt Jeju exceeded all our expectations. The hotel itself is stunning - luxurious, modern, and incredibly spacious. Our room was spotless, with a super comfortable bed, a spa-like bathroom, and beautiful views. What really stood out was how much the hotel offers. There’s a massive range of shops and restaurants within the hotel, and many of them stay open late, which made everything so convenient. The staff were also fantastic - professional, friendly, and always ready to help. The service was seamless from check-in to check-out. A special mention to Randy from the staff, he was especially helpful and made us feel very welcome. His friendly attitude and local tips made a big difference in our stay. Also Jake was great at check-out, assisting us with our luggage and making the departure process smooth and stress-free. Highly recommend it for anyone visiting Jeju.

The twin City View room was worth the slight top-up for its floor-to-ceiling windows and stunning view of Jeju City. The room was spotless, exceptionally spacious, and well designed, with a separate toilet room, large main bathroom with both bathtub and shower, blackout curtains, and beds big enough for two people each. The outdoor pool was well maintained with a nice view, and the indoor facilities — spa, indoor pool, gym — looked excellent. The kids also enjoyed the hotel arcade. Staff were polite and helpful.

The on-site mall/food court was empty whenever we visited, with no appealing shops or known brands, and the sandwich I tried there was underwhelming. No food or drinks were served poolside outdoors, which dampens the vibe. Staff should know the tax refund process at a hotel of this level. We also had to call maintenance once or twice for the aircon, which was unexpected but resolved.