The beds were large and very comfortable, and the sea view was fantastic. Each room has a small balcony where you can sit and enjoy the view. Everything matched the description — no exaggerated marketing. The food at the rooftop restaurant was good, and we were even allowed to use the pool after checkout, which was a nice bonus. The WiFi was strong, and most restaurants, beaches and coffee places are within walking distance, except for the historical city center.

When we checked in, there was no hot water, but it was fixed within an hour. We also tried to use the coffee machine in the room, but unfortunately, it didn’t work.

Location is perfect !!! Bed was super comfy, view was amazing . Staff were all nice... Brand new Starbucks next door ..

Only two issues, I didn't like that we can't take our own drinks and snacks to pool area.. I have a specific diet so that wasn't convenient . My 2nd issue is the wrist bands, I don't like wearing wristbands from hotels, especially out in the streets sightseeing etc .I think door person or security should just ask to see your key card and that's it .

We spent two nights here and loved the central location right in town; the clean, modern rooms; and the rooftop pool and bar. We ate two meals at the hotel restaurant and they were excellent (in particular the shrimp ceviche). Also lots of other restaurants within walking distance. We booked a king room facing the lagoon (instead of the ocean) and found it quiet at night. The blackout curtains kept the room nice and dark, the bed was cozy.

There was bottled water supplied the first day but nothing after that - which is a bit odd since the tap water isn’t safe to drink so we need the bottled water to make coffee or brush our teeth. We were able to buy bottled water from the restaurant but it was a bit inconvenient. It would also be fantastic to have a mini fridge, particularly for longer stays.

Room was very nice and new. Modern, well furnished, comfortable bed and lots of outlets. Right on the Boardwalk, El Malecon. Close to restaurants, shopping, within walking distance.

Lots of music and traffic noise at night. The price you pay for being right on the coast. Interestingly enough, the rooms on the backside of the hotel have a water view of a canal, which is quite nice. Breakfast was not included, as advertised. On the top floor they have a large, covered, open air, buffet area where they offer breakfast, lunch, and dinner, each meal is the same price, 200 pesos, quite reasonable. Food is plentiful and good, not excellent, but very convenient and comfortable.

This hotel is so clean and nice and convenient location for walking and places to go and shop and eat. The hotel staff are so kind and helpful we forgot our coats in the closet and they called us right away for us to go pick them up before we left town. The restaurant has really good food at a great price! Eat there you will be glad you did!

Nothing it was perfect

Great location, the pool view was nice you can also take really good pictures in the balcony. The bartenders & servers in the pool area were really nice & made really good drinks. Every employee there was very friendly & made my family & I feel welcomed. Security made sure only guests would go into the hotel & didn't let people wonder around so it's a pretty safe hotel as well. Rooms are spacey they have smart tv's & nice comfortable beds.

General Areas were fine. The Pool view is nice. The room view is very nice. The parking lot is very comfortable. The restroom is very clean.

The restaurant is horrible, do not even try it. The pool was not very clean, they use seawater, so it is very salty and sandy. There is a lot of noise at night if you are planning a time for rest, this is not the place. The elevators are always very crowded, sometimes you need to wait for 15 minutes to use them. The room is completely humid and full of moisture and fungus.

I think the location is both a plus and a negative because it is a little loud, but you are in walking distance to restaurants and stores. Also, in close walking distance to the beach. It also has a beautiful view.

The hotel needs to enforce the rules. The room next to us had loud music at 2am.

The pool view

That u can't bring extra people to your room to just hang out or to the pool. Because they are not included in your reservation and u all need a wristband that way the hotle people no that you do belong there.

Amazing luxury property- very clean and new. Staff were so wonderful and the roof top breakfast is a must at 250p! Perfect walking location to all the shops and restaurants and a few steps to the beach.

Splurge for the ocean view rooms - it’s worth it. Just loud traffic noise sometimes.