We really enjoyed our room. The size of the room was terrific and so were the views of both the city, which you can see (for miles!) from the front door, and the beautiful beach and sunsets that you can see from the main living area and balcony. We felt safe and comfortable, and we found the staff to be very helpful and kind.

Some of the room features could be upgraded and the kitchen needs a few more items for cooking, including salt & pepper.

housekeeping was excellent. Bellman Carlos was always very helpful, courteous and a true gentleman

my room got chilly from the winds. asked for help but was told by technician that everything was working correctly. The restaurant had 2 happy hour nights that included music and special food. It was fantastic but hardly anyone came. I think these events should be widespread throughout the hotel. Something is lacking in advertising

Room,the view,the grounds,the service the food and happy hour

That I had a room with 2 beds and I was not allowed to have a second person come to my room and visit or spend the night... because I had to pay for the extra person for the length of my whole stay...if one person registers in then you should supply a room with a full, queen or king size bed...and not charge for double occupancy room...

It's a smaller property so there were no lines to check in and always plenty of pool chairs. No noisy party events. The staff is amazing and took care of any problem immediately. There are pharmacy, grocery, banks, and restaurants right across the street. Nice uncrowned beach. Good restaurant right on the property.

The food was very good and the staff were courteous and helpful. We really like the location. We have stayed at the Inn at Mazatlan in the past.

It was a bit of a pain having only one elevator working some days. The room we stayed in the first night ( bottom floor in front of the children’s pool and play area) needs some repairs and upkeep. The bathroom flooded when we had a shower because there was nothing to stop the water overflowing into the room while you showered.

Love the location of the property and the grounds are maintained. Love how close it is to the ocean and views are incredible.

The room that we stayed in said it was luxurious, but it is really dated. Dining room is too large for the space and the room seem very humid and had a humid smell. The only great thing is the view. Also the food and Sunday brunch were disappointing, they were not very good and were very expensive for the quality. I rather eat somewhere else. Also there should be an adult only pool.

The staff was top notch! The food at the hotel was good, Wonderful breakfast buffet and fresh squeezed orange juice. We will stay at this hotel again because of the staff!

The happy hour drinks were watered down. The “adult” pool was freezing cold and the hot tubs at the “family” pool were luke warm at best. Guests were reserving pool loungers 24/7 but would rarely even be at the pool so there were hardly ever any open loungers, even when pool had not many people there.

my first stay last year impressed me that I went back with family. Everyone working there are so friendly and helpful. the food and pool areas are great!

one of the elevators in our building is under construction so it was a roll of the dice when it would arrive on your floor. #2: the floor is not marked very well and the lights on the floor panels do not light up. #3: cannot book adjoining rooms on booking.com so family was split between 2 rooms although they were next to each other.

More expensive than original booking price.

As is always the case when we stay at the Inn @ Mazatlan, the people make our time there very enjoyable. Our room had a good view, and the staff was both helpful and welcoming. The grounds are kept clean and well maintained. Overall, a great place to stay in Mazatlan.

A couple minor problems in our room but the staff did an excellent job taking care of them.