It was quite a long drive for us from Beziers to Ax Les Thermes but it was beautiful scenery and the spa at the hotel made it worth the trip. The hotel was spotlessly clean and there were microwave and cooking facilities in the room. Catherine was exceptionally helpful on check in giving us advice to help our stay and enjoy the surrounding area. Of her 3 restaurants recommendations we chose Le Zebra and was not disappointed-the meal and staff were outstanding. The spa facilities were super clean and had everything you needed to relax ie gym, jacuzzi, steamroom and sauna. There were other treatments available at an additional cost but we did not use them. Safe and free parking was available across the road behind the casino.late checkout at 12 meant we could use the spa in the morning too. Breakfast at 12 euros per person delivered to your room was reasonable but we opted to have breakfast in the little bistro /coffee shop next foor which was very good. Would definitely recommend and stay again if in the area . Formidable.

Robes and flip flop provision or larger towels would have been nice however the hotel and spa offers fantastic value for money. The spa area is very clinical with its white walls (and spotlessly clean) perhaps it could benefit from a more relaxing aesthetic vibe / music etc - but i appreciate its down yo personal taste

We were welcomed and allowed in to our room for an early check in, which was great. We had messaged ahead and asked if we could leave our bags. The lady on reception was friendly and helpful, and phoned across to the Thermal baths to check availability for treatments for us. She recommended some restaurants for the evening, and gave us directions for a shop for milk etc. She also told us about breakfast in the room for the next morning, which felt like a real treat. It was lovely being able to use the swimming pool and spa with views out onto the the mountains, and free use of fresh towels and robes.

Nothing.

The staff were AMAZING, receptionists and specially the staff at the SPA. The SPA was simply the best part because it is very easy to go there and enjoy the saunas, pool and Jacuzzis and then just go down directly to your room. The room and all the facilities were very clean, everything was comfortable. And it is very well located, at the heart of the little city. So yes, I highly recommend it.

Location, spa.

We were there for 3 days, the property wifi was not working, we checked at reception But no indication why and when it would be working. It wouldn’t be an issue for me usually, but the 3g signal on my phone was also poor.

Good location in centre of town, walking distance to ski lifts. All rooms have a balcony. Comfortable beds. Very well equipped studio kitchen. Good breakfast. Nice Pool and spa included. Free parking opposite hotel. Very good value.

Kitchenette with a table. The thermal pool on site. Very nice woman at reception. Safe storage for bicycles.

The rooms could use a fresh coat of paint. Construction going on in front of the building.

They let us early check in. That was excellent. Quality of the room is pretty good. This hotel has an own thermal bath.

Only negative point is no air conditioning in the room. Therefore we need to open the door, then road noise comes... I could not figured out to connect wifi.

Spacious, well laid out and convenient. Very friendly and helpful staff. Spacious facility on top floor is a lovely bonus.

Property lacks the charm and ambience of some hotels

Fabulous spa included. Central location, self catering facilities with well equipped kitchen. Very friendly and helpful staff.

Location and cleanliness, very spacious and very courteous staff.

A bit smelly due to the thermal water.