The room is nice and big, the shower was too big and not comfortable to use. The hotel is clean and the staff are nice and efficient. The spa was very minimal and also the breakfast had poor variety that didn't change a bit the whole stay. The parking was not usable for a car the size of ours so we had to park in walking distance and to clear out the snow every morning. Lift for the Ski is not in walking distance but they offer a shuttle if you book it on time. All and all it was a pretty good experience. If the pool was deeper (extremely shallow) it would have been better. Thank you

We were impressed by the hosts' kindness, the cleanliness, the wide selection of food, and the wonderful buffet, especially for breakfast and dinner. The spa was lovely, very clean, and diverse. We were particularly delighted by the complimentary shuttle bus service to and from the ski resort each day. We were amazed by the professionalism of all the staff and the overall service at the Hotel. Its proximity to the center and the ski resort (approximately 600-700 meters) was inconsequential due to the consistently punctual and efficient shuttle bus service, running from 8 am to 10:30 am. And we came back as well with shuttle bus. Driver was very kind. Stuff was helpful and efficient for my children and me. Everything is far walking distance from amazing clubs to restaurants. Stuff organized all our wishes immediately without delay. 🇦🇩 Andorra is like fairytale and people are angels and full of patience. For sure we will come again.

It was PERFECT

I was impressed by the restaurant and especially by chef, who cooked varied food every day in the evening and morning, everything was very delicious. Also in this restaurant were the most attentive and friendly waiters I've ever met.

There was no ventilation in the room and no radiators. There was a conditioner, but after turning it on the air burned very rapidly and it caused headache. Also every morning and evening we had wet windows after taking a shower so the water was dropping from the window which was not very convenient

Amazing hotel! This is my second time staying here. The staff are very kind, and the food is excellent. The parking area isn’t suitable for big cars, but there is plenty of space available outside the hotel. The hotel is very close to the main ski lifts, making it extremely convenient. Overall, it’s absolutely worth the money we spent!

Clean and comfortable, friendly staff, good choice of foods at buffet shuttle bus very efficient and super helpful drivers Lovely to have kettle and large TV Beds comfortable, free safe was a bonus clean communal areas

Atrocious parking - ok if you drive a Nissan Micra, anything larger you will struggle to get in without damaging and €20 a day is a rip off. We parked on street with no problem Spa was ok, but needs better control of use we booked but it was obvious that people just turned up and it was over crowded at times- could access not be by room key ? No control over who got on bus, sure some people using it were not even hotel guests ! Tiles broken and lifting in the Spa hot shower

Really friendly and professional staff. Amazing quality food. Massages and treatments were fantastic. Rooms are a good size, very comfy beds, perfect for after skiing. Very reliable shuttle bus.

The rooms could do with a tiny bit more ventilation, particularly the bathroom. Lots of moisture in the room, only way to get rid of it was to open up the windows in the bedroom, which makes the room very cold. No other complaints!

Everything! Is perfect. The hotel is small and if you are expecting a luxury hotel this is not your place. But is perfect for a gateway in the mountains. Is pretty, clean, has a great lounge and a big restaurant. Family and kids friendly which for us was great! The staff is amazing! Everyone who we talked to during our stay went above and beyond to help and make us feel comfortable. Specially Carmen who treated you as if you were family. So caring and servicial. We visited during summer so it was very easy and quick to find free parking on the street. Can’t wait to come back!

Spa, location, staff, value for money, ski lift shuttle

Room was very warm with no ability to regulate the temp (thermostat didn't work) and had to sleep with the window open, which was noisy with everyone going to lifts in the morning. Bathroom light wouldn't turn off and stayed on all night.

Very warm and professional staff. Rooms have great infrastructure, comfy beds, good pressure showers and good temperature control. Very good and varied breakfast, onsite food options and a good selection of restaurants nearby. It worked very well for a family trip.

Friendly helpful staff. Comfortable clean rooms. Nice facilities spa and games gym and games room. My massage was excellent

No hotel parking The buffet food was plentiful but hot food not kept hot and it tasted bland Breakfast long queue for coffee from machine