This hotel is clean and comfortable and the staff are very kind. The lobby is really nice to relax in. The bar/restaurant is convenient and decently priced. The hotel is also secure, as you will need to be buzzed in past a certain time of night. Bathrooms in rooms that are accessible (i.e. for guests with wheelchair or limited mobility) are great.

All rooms for guests in our stay were a good size and were clean. Just be mindful that the showers in rooms that are not accessible are a little narrow and the tub floor is raised above the bathroom floor more than we expected. The door of the shower only covers half the length of the shower and does not extend.

We stayed in the family room, 2 adults and 2 kids, room was a little small for 4 people to tell the truth, also this is eco hotel, so there was no fridge in the room as well as cotton pads and such small things which expect in 4* hotel. Breakfast was good, but I would expect more choice for hot options, also there was no fish only meat options for breakfast. there was kids corner and machines with games to play. It was great to have drinking water machine in the lobby. The hotel has great location 15 min walk to city center and great connection to public transport

There was not much hot dish variety for breakfast and no fish option, quite expensive paid parking, 25 Euro per day. small lobby. lack of electrical outlets in the room to charge devices, it would be great to have at least 3 in the room. there was only one next to bed and 1 near entrance door at the floor level and 1 at the bath.

Great location , 5 mins walk from cathedral Lovely breakfast, bar & outdoor bar seating area. very friendly & helpful staff , Valentin was extremely helpful. Spacious & clean room Bottles of water & refill stations were very welcome

I had asked for 2 single beds & we had a family room, so my friend had to sleep on sofa first night, , they accommodated & moved our room the second day & gave us a free breakfast which I have to say was very good The lighting in the room was very poor There was a smell in the sink in bathroom Small things, but saying that I would recommend

The location was great - a very easy journey by tram from the airport, then a few minutes' walk - the hotel is also very conveniently located for all the major attractions and the tram system (2 different lines close by). The staff were very friendly and helpful, and the room itself was lovely with great facilities. The breakfast was absolutely superb - one of the best hotel breakfasts ever, with a huge choice of hot and cold food, and an attractive dining area with choice of seating type.

Nothing that we can think of.

The hotel was in a perfect location: it was easy to walk to all of the tourist destinations, and the rugby ground was a straightforward half hour walk. For those less mobile, the tram network is very good and right on the doorstep. Breakfast choice, most mornings, was excellent and there was usually enough seating. We also enjoyed one evening meal in the restaurant, which serves a French twist on tapas. Reception and restaurant staff were friendly and extremely helpful.

Housekeeping forgot to clean our room one day but by the time we returned at 3.30 we couldn't be bothered to say anything because we were going out again shortly. Our other criticism may not have been the fault of the hotel, but a taxi from the airport was 40 euros, including a tip, but from the hotel to the airport was 62 euros, a difference that was not accountable for by time or traffic. Possibly the hotel takes a commission, or we had the misfortune to encounter a dishonest driver.

Location - 1 minute from the tram to and from the airport. 5 minutes walk from the cathedral. Close to a lot of what you will want to see. Staff - very friendly. Always greeted with a smile and a bonjour. Rooms - very clean. Bed soft and comfortable. We had the Aircon on so room was a good temperature. Bathroom good size and clean. Great price. Highly recommend staying here.

Bar in the hotel for a beer was very high (that's my only complaint which is the only the thing I could think)

Good central location staff friendly and helpful

Guests traveling with dogs. Problem for one of our party due to allergy. Breakfast not included for us but was for other guest whose charge was less than ours. Given rooms which were disabled friendly which none of us needed or requested. Plastic shower curtains and cheap thin plastic toilet seat lowered the quality and tone of the bathroom for us. Problems with getting in elevator on departure with luggage as one lift broken plus also being used for staff to service rooms.

Very central hotel , 3min walk from the cathedral quarter. Supermarkets near you and car park accessible from the hotel down. Nice and friendly staff. Spacious and nice rooms.

All very good, we had an executive room, but you can hear the next door neighbors like they were in your room. Thin walls. If neighbors are noisy at 3am that might be an issue for some guests. This is outside the control of the hotel really, but just to mention it, walls between rooms seem very poorly insulated. All in all I would stay here again, hotel is very nice overall.

Lovely comfortable rooms, with lots of space and completely soundproof, we didn’t hear anyone else at all. Nice bathroom with separate toilet. Booked last minute and everything went smoothly. The location is near to the centre of Bordeaux. Nice bar to enjoy a drink.

The breakfast was not worth £17 - very much a mixture of random things (for example scrambled eggs and Chinese noodles?), plus the yoghurt I had was off. Would recommend breakfasts elsewhere in a little cafe!

Room was spotless and large enough for an extra bed and a travel cot, without leaving it even slightly cramped. The crib had not been installed beforehand and staff were quick to bring one up and install it, given we arrived quite late in the evening.

The garage to the hotel was not easy to find and we had to park in front of the hotel to start and ask for directions. The staff seemed quite used to this, so I was surprised that this information wasn't sent to us beforehand, along with the booking confirmation. An opportunity for improvement.