The service was SUPERB ! When I asked them a question about the room I wanted to booked, they immediately responded through email, hence I didn’t hesitate to make a reservation. Our room was in the second floor and the hotel didn’t have elevator. HOWEVER, they helped us carry some of our luggage. They were very kind to my 1 year old, making me feel less anxious. Traveling with a baby can be stressful but they made us feel so welcomed so thank you. Eating at the balcony was a beautiful experience. The food was exceptional and again the service was fantastic. Even though we already checked out, they lent us some umbrellas and when it rained.

Nothing

it’s authenticity and individuality. Beautiful position right on the river. Run by people who take hospitality, and food, with the right amount of seriousness and respect. Professional and charming, great character, elegant and quintessentially French.

See-through curtains in the bathroom (which looked out onto the river)

We have not stayed at The Charbonell before but will most certainly be returning. From the initial interaction at reception with a most engaging, polite & helpful lady to the wonderful dining experience made possible by the very passionate & professional waiters & beautifully prepared & presented food.

The location is excellent with beautiful rivers views, the room was nice and spacious. All staff were fantastic, very professional, they deserve an outstanding rate. And the food, was amaaaaazing!

Everything was outstanding

The staff were so friendly and helpful, really enjoyed breakfast on the terrace. There is also a hotel cat!

You could hear the traffic from the road nearby, but we were sleeping with the windows open.

Staff, food, room were excellent. Clean, very welcoming and couldn’t do enough for you.

No kettle in room especially when staying for 3 nights and one night restaurant/reception was closed. Could do with more storage/drawer space. These are just suggestions rather than critiques.

Lovely room with balcony over river. Staff very welcoming and helpful. Bikes locked in garage. Manager opened garage at 6.30 so we could leave early. Wonderful stay. Amazing staff.

Nothing.

Great location in a beautiful village. Staff made us all feel very welcome especially Caroline the manager she was very welcoming.

Need to offer alternative milk options. Only cows milk available even though on the 1st day I asked for none diary and was there for 5 days

Lovely staff, excellent location and very good dinner menu with a good vegetarian meal provided when we asked. Our room was small, but with a super river view, and very comfy.

Well, it isn't cheap, but then it is very good value.

The hotel setting is beautiful on the river front with a lovely terrace for dinner/drinks and breakfast in the mornings. Staff very friendly and helpful Room clean and had all necessities provided

We ended up having a room in the annexe building which was quite small compared to some of the other rooms we saw, but not really an issue!