The whole feel of the hotel was so modern, externally it was like a super luxury chalet, internally it was like a cosy luxury log cabin in the woods. The ski rental experience was better than I’ve ever had from any ski rental shop. The boys would always make sure our boots were fitting ok every morning and help locate our ski’s on the rack and at the front door every morning, unbelievable service from Climon* and the other lads. The spa was unbelievable, the outdoor deck overlooking the slopes was a special place to enjoy refreshments and a snack at the end of every skiing day. The breakfast on offer was a great selection and the top service continued inside the restaurant. The room was super comfortable and our balcony on floor 6 overlooked the black ski run which I would ski back in right to the sidewalk next to the hotel. The hotel also offered a luxury taxi that would take you anywhere you wanted to go at any time for free, even though the bus service is really efficient and stops right next to the hotel, the shuttle taxi was always ready and willing to drive us anywhere. I could go on about how good our experience was at this hotel but I’d run out of space. Thankyou for the great week!

I’ve tried to think of atleast one thing to make the review balanced but genuinely cannot think of anything that we didn’t like about the hotel.

The hotel is very stylish and well laid out. The staff is extremely friendly and did everything to make us comfortable. As an example: I parked my electric car at the hotel (valet service) and they even charged my car without me asking. There is an excellent pool and sauna area in case you don’t want to ski or if you want to relax after skiing. The restaurant offers a great view of the slopes and mountains. The ski shop at the hotel was also very helpful and made it easy for us to pick the best rental equipment.

You can’t ski to the hotel (you have to walk a few meters). But this is only a minor inconvenience.

Modern hotel with nice decor. Great service - fab people at the ski shop. Excellent breakfast. Good vibes and entertainment by the bar area.

Steam room not hot enough for the whole week - it wasn’t clear what the issue was. We might have just been unlucky, but on our first evening we dined at the hotel’s restaurant. The wine was great but food was disappointing e.g. scallops not very fresh and overcooked, beef tartare was drenched in vinaigrette - we have not returned.

Normally self cater, but booked VoulezVous for a change and wasn't disappointed. And first time in Le Lac as normally in Val Claret. Hotel is ideally located, just a short walk to the snow to board down to lifts. Our room was modern, cleaned daily and well equipped, apart from a lack of coat hooks and areas to hang up ski clothes to dry out. The restaurant was excellent (buffet breakfast especially) and great cocktails at the bar. Used the spa area most days, free saunas etc and for paid treatments both great, only issue was some residents approach in thinking its ok in not tidying up and leaving their used towels, provided drinks and food around the pool area when finished, didn't make the area that welcoming later in the evening. I'm not one for being fussed over by hotel staff but the friendliness, helpfulness and overall approach of all the staff, from the ski locker, to reception, bar and spa and at any time of the day was exceptional. Daniela on reception, Remy the valet (thanks for tips on off piste runs), breakfast dining room team and all in the ski locker staff are the stand outs for me. Had one issue regarding a mix up with a dining order, which Daniela quickly resolved when we checked out. So great holiday overall, thanks!

As above, nothing with the hotel just other thoughtless residents feeling its ok to leave used towels, uneaten food and drink around the pool when they are finished, rather than walking the 10 meters to return them!

We loved absolutely everything about our stay here as a family of four. I have never experienced such good service across the board, from the shuttle drivers, the front reception, the ski shop or the restaurant staff. Absolutely everyone was warm, welcoming and couldn’t do enough for us. Food was excellent - we were half board. We had 2 dinners out during the week at L’Arbina and Les Terrasses and whilst the food was good, service there no where near the same standard at Voulezvous and the restaurant Il Savoia which we simply loved. Breakfasts were great with lots of choice. The staff at the ski shop were amazing. So good with the kids and so helpful when getting ready to hit the slopes or returning back. I highly recommend a stay here.

WiFi was patchy at times in the room. Would have liked a bath (we were in a privilege room, so shower only)

The staff are fantastic - they go above and beyond The location is great, really close to the piste Spa is luxurious and a great way to end the day

We booked comfort rooms and one of them was impractically small There was no room by the side of the beds, only one hook for coats etc You need a bit of space to organise your stuff when skiing and it was too small! If you can stretch to a cosy room, I would recommend it

Lovely breakfast selection with tasty food in a perfect setting with a view of the slopes. Great location, very close to the ski lift. The ski shop team were very helpful with boots and having a ski shop in the hotel was very convenient. The indoor pool, sauna and steam room area is the perfect place to relax after a day of skiing. All the staff, particularly Valentine, were very attentive and helpful.

Outstanding service and staff. Everyone was exceptionally nice. Especially big compliments go to the legendary Ski guy!! He is such a fantastic person! He helped a lot and always went extra mile. Outstanding bar and lobby. Everything clean and modern, great show in the evening. Perfect location straight on the slope! Great idea to have a ski shop, everything is easy to rent just in hotel Big pool and jakuzzi and spa in hotel. Rooms new and clean Perfect for a short ski trip for the family! A lot of ski schools around.

I did not like the idea that Half board had most meals except basic soup and chicken salad at extra fee. Normally it should be expected to include all foods and pay just for drinks if half board is offered. The fee is not big but it's annoying and not common from other countries half board hotels, usually buffet should be offered like in Austria or Italy and it's included. Room is very small, not as expected in 5 star hotel but after all we did not come to sit in the room, we came for ski so it does not matter! Indoor pool could be little warmer. (But jakuzzi is great temperature)

We liked everything about this hotel! Amazing location, fantastic staff, beautifully designed, very clean, and excellent facilities.

Minor improvements could be being able to control the A/C better. And that breakfast could be better (the cooked breakfast were always cold). But we really can’t complain, we had an amazing stay.

We spent a week in the hotel and could have not picked a better one! Nice, quiet and clean hotel with very friendly staff, tasty food and an amazing spa. There is everything under one roof. The hotel has a ski shop where you can hire your ski/snowboard so you don't have to go anywhere else. The staff at the ski shop could have not been more helpful. They were absolutely brilliant - they even help you to put your boots on and off if you want to! The staff at the reception are happy to organise ski passes for you as well. There is also valet parking which costs €28.00 a night. The food was delicious! We booked half board - continental breakfast with a variety of pastries and a 3-course meal for dinner. We could choose a starter and a main from the daily special menu or the standard one. Just drinks are not included and sometimes you have to pay a bit extra if you choose the meal from the standard menu but it wasn't a big deal. There was a variety of desserts or cheeses as well. After skiing (or if you want to skip a day of skiing) you can relax in the spa or book a massage. The spa area has a clean jacuzzi, steam room, sauna and swimming pool. Overall, very positive experience and I would 100% recommend this hotel!