The Sunprime Tamala Beach is a big hotel complex directly at Kotu Beach. There are not many shops around. The ambience is really good and the staff friendly.

The security personnel promised to investigate the theft of my watch (and, how I found out later, of my electric beard trimmer) and screen the surveillance camera videos. In spite of my mail written to General Manage4 Victor... I heard nothing! This was a disappointment for me!

The hotel was beautiful and the staff in the restaurant and pool are lovely and attentive. The cleaning staff are amazing and did such a great job and really accommodated us when I asked for birthday decorations in the room for my friend. The room and grounds are beautiful and well with the money.

The front desk staff were a bit strange when it came to guests having visitors during the day and one staff member named Mustapha at the front desk said we could only have guests visit us during the day if they paid 35€ each which I said was ridiculous and seemed like some sort of extortion. They did very little to assist when I asked to speak with the manger for 3 days straight and kept insisting he was not around. Lack of conflict resolution. They really put a dampener on our trip as it was our first time to gambia There are an incredible amount of mosquitoes and insects around the hotel. I don’t if it the plants etc but I was covered in bites. I say this because I later changed hotels to bamboo village nearby and there were hardly any mosquitoes there!

Our stay at Tamala was great. All of the staff were extremely friendly and helpful, from the cleaners and pool attendants, the bar/restaurant staff, reception and spa staff and Victor the General Manager took particularly good care of us. The resort itself was beautiful and definitely lived up to expectations. It was relaxing and there were plenty of sunbeds, as well as direct access onto the beach. The food and drink service (experienced as an all inc. guest) was good - there were plenty of different options every day, including the themed offerings on Wednesday (Beach BBQ), Friday (Fish Fry) and Sunday Brunch, as well as a nice selection of alcoholic and non-alcoholic drinks. The hot oil massages at the onsite spa were so good we went twice during our 2 week stay and overall it was an incredibly relaxing holiday. Would definitely stay here again if returning to The Gambia!

We had a couple of disappointing experiences right at the start of our holiday however, this was sufficiently acknowledged and addressed by the hotel and the GM ensured the remainder of our holiday was the best it could be.

The location is great and the aesthetics of the hotel are amazing.

The rooms are quite jaded and could do with freshening up. I had the Sunday buffet on 8th January with four other people I was travelling with. Four of the five of us had Banjul belly that night. The one who didn’t was the one who didn’t have meat. Overall not impressed with the quality of the food at the hotel. Breakfast options are quite limited with not enough fresh fruit available. Reception staff can make you feel quite uncomfortable as there can be up to four of them just standing staring at you (unsmiling) when you have a query at the reception desk or if you are sat on the sofa opposite. Perhaps this is a training issue?!

Loved the layout. Friendly service. I booked my initial reservation online and when I showed up they didn't have anymore rooms available, so I was turned away. I rebooked for a few days later. I enjoyed my stay, but I thought the walls were very dirty for this level of hotel. Everything else was good. Nice menu offerings for both dinner and breakfast.

Very spacious and lots of room

When we checked in we went on the balcony and got locked outside due sliding door lock was faulty, 2 guests went to reception for help and it took 45 mins for a member of staff to attend. The faulty lock was replaced the following day. The chair covers on the balcony and on sofa in room were filthy and the pillows did not have pillow cases. This rectified the following day. My cousins room door didn’t lock nor did her balcony door. The was repaired the following day. All of the above should have been addressed before we checked in, I will say the staff were eager to rectify the issues however, it was quite unsettling to be met with all these issues on the first day. I would also suggest an additional toaster in the dining area also more bins to be stationed around the hotel

The ambience, the beach, entertainment, very friendly restaurant staff.

1. The hotel doesn't have POS that can use international ATM visa cards. - During admission, i used the local POS to make payments but when i wanted to extend my stay, i could not be allowed to use the POS and that caused a commotion with the reception staff on duty who insisted on provision of international zip code to be allowed to pay for extension. That was embarrassing!! 2. The rooms definitely need an upgrade! Tamala is beautiful but the rooms look old and not very inviting

The breakfast was okay. A big spread but not a lot of variety as it was the same items everyday. The staff were very helpful and friendly, and the aesthethics of the property was top notch.

There was a little inconvenience with my payment option as the property does not take money via booking . com. Although the staff were flexible and helpful in resolving this, it would have been better to know in advance that they cannot charge the credit card on booking. com

- Very kind staff, helping and taking care of the customers (including if you arrive after midnight when your flight was delayed) ; - Very nice and convenient restaurant/bar with a terrace and direct access to the beach ; - Large swimming pool allowing you to swim/train ; - Large rooms and comfortable bedding ; - Very good food and a large choice of dishes/drinks on the menu ; - Breakfast with a large choice of food and beverages (with the possibility to get a real coffee instead of a filter one) - Very good location (away from Senegambia district with noise, traffic, harassing people or restaurant/bar staff...).

Nothing

Breakfast was good. The landscaping and vies are beautiful and the pools were wonderful. Also the staff all were very respectful , helpful and went out of their way to help us.

The place is definitely in need of some maintenance and the rooms/bathrooms/gym/spa are quite run down. The dinner restaurant is incredibly slow and the menu was limited with many items missing each day. But compared to the rest of the country and the condition of things it was paradise. So as long as one has expectation in line and recognizes it is all relative then I would say it was excellent for Africa.