Everything is great about this hotel: location, staff, facility, rooms, food. It is great value for what you pay. In particular the staff are so attentive and helpful and make you feel special. They go out of their way for you. The room sizes are big by European standards and well laid out. And you didn't lack for any amenities. I was so pleased with this hotel and it's been the highlight of my trip so far - as has Erfurt which is a fabulous town.

The carpet needs to be replaced. Everything was clean but the stained carpets in hallways (in particular) and in rooms gave it a dirty look.

Although I was a bit shocked by the exterior when I arrived at the destination, once you get inside, it is very beautiful. The rooms are spacious, and the overall atmosphere in the hotel is pleasant. Regarding breakfast, I had some concerns. Being a smaller space, it was divided into three slots, and clearly, the middle slot was the most crowded. But in the end, it was well organized, and I didn't encounter any problems on any day.

I can't say that I didn't like it, but at first, I think I would have needed something more visible regarding the access from outside. You have to call an intercom. Expecting a classic hotel with direct access to the reception, I panicked when I found some closed doors. I arrived at night, and the feeling was very strange. I was lucky that someone came out for a cigarette and guided me further. Everything worked perfectly after that.

Great room and location. Especially for roaming around in the town. Parking underground and on hotel premises in the middle of the city meant easy access. Great breakfast

One thing one has to be prepared for, is finding the hotel. Which much due to one way streets and detours, wasn't downright easy. I'd recommend use of Google Maps to ascertain you're on the right track. My Garmin wouldn't give me the right path at first. Not so much a didn't like, although it was a lot more central than I initially thought. If you're a motorcycle rider just make sure you're on the right track finding the hotel :)

Hotel is located on a side street, just 10 min walk from the train, 5 min to Kramerbrucke or Fischmarkt. Room was decent size for Europe, smaller but with a well-organized bathroom and square enclosed shower. Very comfy bed. No coffee maker in room but not really an issue as breakfast is included in price. Since their breakfast room was smaller, you signed up for a breakfast timeslot, which insured you got a table. Good breakfast of scrambled eggs, rolls, meat, cheese, & sausages plus a pot of coffee was placed on each table. Would definitely recommend this hotel.

Would have liked a coffee pot in room in addition to the breakfast.

My room and bathroom seemed newly remodeled and were very nice. Although my room faced a street with a tram line, it was not unusually noisy and I had no trouble sleeping. I was on the 7th floor. The hotel is nicely decorated and close to the interesting sights of Erfurt and to the train station. The breakfast was outstanding, the breakfast room was very pleasant. the hotel has a bar.

The mattress was very firm, I found it a bit uncomfortable to sleep on.

I recently had the pleasure of staying at Hotel Zumnorde and I must say, it was an exceptional experience from start to finish. The hotel's prime location, impeccable service, and luxurious amenities left me thoroughly impressed. Location (5/5): The hotel's central location provided easy access to all the major attractions in the city. It was convenient without being noisy, creating a perfect balance. Accommodation (5/5): The rooms were elegantly designed, with a perfect blend of modern amenities and classic charm. The bedding was incredibly comfortable, ensuring a restful night's sleep. Service (4/5): The staff were exemplary. Breakfast (5/5): The breakfast offered at Hotel Zumnorde showcased a variety of dishes, each prepared with fresh, high-quality ingredients. Overall, I would highly recommend Hotel Zumnorde to anyone visiting the city.

The welcome (1/5): Upon my arrival at Hotel Zumnorde at 22:45h, I encountered a rather disappointing welcome experience. Despite having informed the hotel of my late arrival through Booking and receiving confirmation that it wouldn't be an issue, I found myself standing at the main entrance, repeatedly ringing the bell with no response. Unfortunately, my phone was experiencing service issues, preventing me from calling the hotel reception. It was only thanks to my sister, who was in another country, that contact with the hotel reception was established. This was highly inconvenient, especially given the late hour and my fatigue.

The location in the centar,the staff from the reception was very polite especially the waitress from the restaurant who was from Sweden was very communicative and polite.There is a parking garage down in the hotel,an elevator and very nice garden where you can drink the coffee in nice surrounding.The room was very comfortable,big enough and has everything what you need for your stay.Nice breakfast.

Nothing to criticize,everything was perfect

Usual choices in an adequate room, coffee machine worked well, nice selections. Friendly staff, most with adequate or good English. Spacious room with comfortable furniture. Walk-in shower. Lobby bar with beer and wine to end the day.

Bed too firm, could only get one mattress topper (which was comfortable).

Nice and comfortable room, clean and quiet. Location is very good, in the center, within short walking to the main attractions shops and restaurants. Parking just below the hotel.

There is no minibar in the room

We stayed in the hotel's furnished holiday apartment (FeWo) 'Sachsen'. The apartment had every facility/amenity we could think of plus way more (except a freezer). It has a superb layout, two bedrooms, soft clean carpets, spacey and clean bathroom, extra toilet, a living room and a balcony/terrace with a commanding view over the hotel's inner garden courtyard. It also had a selection of books and board games (Monopoly Erfurt edition), Bluetooth speakers. For the few days we stayed there, it felt like home. The very friendly receptionist was always there to help. The hotel is centrally located only about 10mins' walk to Kraemerbrucke or the Cathedral (Dom). On some days, you can hear carillon bell music played live from the nearby church tower. Fantastic.

Cardboard bedside tables... nice idea, but ultimately they add a cheap feel to the otherwise lovely furnishings. Underground garage will only fit cars of up to 1m75 (so not one with a roof box, like ours) and costs 19e/night, which seems expensive. Nearby public city carparks (12eur per 24hs) solve the issue. Checkout by 10am seems a little early for a holiday apartment - would've wished for an extra hour to pack, tidy up etc.