Hotel was clean in a good location. There was no noise from neighborhood. The receptionist was nice.

We booked 35 m room with Queen size bed. We had small 18 m room with normal bed. When I asked the receptionist, she told us we got what we booked. Normally there is 2 single beds. More willingness to switch the room from the hotel staff would be nice when the hotel was not full. This attitude is not correct. It was business trip and we needed to work in the room, which was quite small. For one night it was ok, for more nights too small.

The hotel is elegant, welcoming and is in an excellent location. The staff were lovely and helpful. Behind the hotel there is a quite large public parking lot, but they also have an own underground parking with a bicycle area. We had a dog with us and were pleasantly surprised to find a small matt and a bowl in the room. One more good thing is that there is no traffic on the street by the hotel so it is really quiet at night.

We had a pleasant stay and liked almost everything. This could be better: the breakfast was good but pretty standard. The bicycle area in the garage also stored some metal frames and objects that could be removed for safety and easier access.

Loved it. there were dishes for all the people we tried all and enjoyed everything, I will say something if it is not good

WiFi was slow and dropped from time to time, I have a new laptop and had no problems using it on trains but I could not get it connected to their system, when I asked about it they said "Your laptop is the problem" so I did not get any help in this matter, and I know my way around computers. I have fast internet speed 550+ Mbs and good WiFi set up at home. While I was at the Best Western I did an internet speed test the range over a few days and different times was 17 - 25 Mbs

Very good location between the Melanchthon and Luther places within the old town. Comfortable rooms in a 1990s hotel building that fits in alright. Good breakfast.

It was interesting that the Family room actually consisted of two rooms, but unfortunately didn’t have a door to separate the two.

It has a great location. Right on the Elbe River route. Has a very secure place for bicycles. The room is very spacious.

The restaurant could have more vegetarian options.

Very clean, comfy bed, friendly staff, great value for money and great food

The shower curtain. Don't get me wrong, it was clean!! But in a hotel of this level, a shower curtain feels like a cheap solution

It’s a good place, NO air conditioning but the family room was good in general. The breakfast was good too and the staff was friendly. They provide us fans because the room was really hot, too many fly’s came when we open the windows so keep eyes on it. The location was great! Thank you for having us!

Too many flys around the breakfast buffet.

Nice hotel. Good position

I couldn’t sleep due to a very hot condition in the room. You either open window and hear noise from road and railway or close it and sweat 🤷🏻‍♂️

Beautiful and super cosy lobby with a fireplace, excellent location, spacious rooms.

No vege / vegan options for breakfast.

Great location. Convenient walk to lots of restaurants and shops. Very close to Lutherhaus. A little further to Castle Church but still walkable. Nice large rooms. Trouble with air conditioner initially so room was very hot. Lutz responded quickly to fix but took hours to cool down. Stephen, bartender, was very helpful and spoke some English. Very friendly. Breakfast buffet was excellent.

Balcony of room overlooks courtyard, but bar is directly underneath. Quite noisy well into the evening. Dont know that I would pay extra for that again.