The room was very spacious, the bed was a good size, and the bathroom was large as well. The staff was very friendly and helpful.

The room did not have curtains that allow both daylight and privacy. There were only blackout curtains, which meant I had to keep them closed and rely on artificial lighting. The shower had very low water pressure. The spa facility was very basic and quite small, and during the day it was crowded with kids, making it extremely noisy

The hotel was very nice. From the outside, it looks charming and beautiful, and the lobby is also lovely. The dining room and the food were excellent. The staff was nice – some more than others – but overall it was good. Everything was really fine, and the location is great, just a 5-minute drive from the city center.

However, I was disappointed with the cleanliness of the bathroom in my room. The shower was not clean at all, with hair and yellow stains along the rubber and the window. In addition, the blanket at night was very thin, not the kind of blanket I would expect in a hotel.

The spa was nice, the breakfast was very tasty. I wish the spa and gym

There was a giant fireplace and they wouldn't light the fireplace, even though it was cold outside, and when the fireplace was on, there was only one little log burning. We had asked for more wood and they said no. During check out, the staff was confused and it took longer than expected. Restricted hours on the spa & gym. Some days they were closed, which was very inconvenient. The hotel never even offered us water. The bathroom was claustrophobic. The shower could've used a few more feet of space and although the design seems nice from the naked eye, it seemed cheap in reality. When the shower turned on, the floor of the bathroom flooded a little every time.

The hotel was modern and had everything needed to relax and unwind. The spa services were great. I decided to get a massage and was able to have one the same day I booked it so that was nice. I had to drive to get closer to city center so beware of needing to find parking. It had large eating area, bar for late evening drinks, and indoor pool.

There wasn't anything I didn't like about the hotel. Just beware, no one ever provides hair conditioner anymore. So, bring your own!!

Hotel was quite, located in a quite place. Food provided by the restaurant was excellent. Breakfast is complete.

Bed mattress is too stiff. Air conditioning is noisy and too weak, unable to cool down the room below 25°. Fortunately during my stay, the nights were cold enough. No coffee machine or boiler in the room.

Good and quiet location, friendly staff, spa fascilities, good breakfast,

A. Wifi - on busy days and at full capacity it was not possible to acess their wifi. B. TV - was not receiving terrestrial signal. I am mentioning it because in combination of missing Wifi, you can’t either to watch from your device on the tv unless you have android and package of unlimited data C. Back rooms suffering from low insulation. Ventilation extractor fans are listened to the rooms

The hotel is beautiful. Tastefully done and fully satisfying even the most experienced travelers. Breakfest is fantastic.

The biggest drawback is that the use of the pool and spa area is charged an additional 10 euros. It should be free for hotel guests. This is the only reason why the rating was reduced.

The hotel is very comfortable, with an amazing spa, good massages as well. Very good selection of food for breakfast! Highly recommend this hotel for your stay in Kastoria.

Some things need to be repaired or changed - the flushing button in the toilet was broken, other than that it was good

Overall nice hotel with great staff. Close to the mountain. Means a great fresh air.

Thought it was with a balcony but it wasn't. Asked for a change was not possible. Also the location was a little uphill means ideal for young couples or for people with a car.

The hotel is nice, good location, nice lobby and restaurant and plenty of parking space. The spa is OK, nothing fancy. The room was big enough, with comfy beds and large clean bathroom. It was quit so we had a good night sleep. Also the breakfast good be better.

I didn't like that we had to pay extra for the gym and spa, also their working hours were from 15pm, so you can't use the gym in the morning.