The hotel was beautiful, supported by great staff, food and facilities.

I had paid extra for an early check in, in order to get some much needed sleep after three flights, however I was awakened within 2-3 hours by a noisy jet wash hose outside my window (I assume someone was cleaning the building or windows), as such I couldn’t get back to sleep, which was very disappointing and frustrating. Update: Prompt contact from Ishvi Tandon (Assistant Front Office Manager) to apologise, offer refund of early check-in cost and assure me of an exceptional experience on my next stay at this hotel - Very good customer service 👏

Beautiful rooms, amazing staff! And we were lucky enough to have all the IPL cricket teams staying there whilst we were there - highlight for my family. The buffets are just incredible as was the food as Brewhouse. XO is very luxurious but disappointed at the minimal food options on the menu - a Chinese restaurant that doesn’t have kung pao chicken on the menu??

The pool area could really do with some work. No staff there to take orders for food; also you cannot order alcohol poolside which is the first time I’ve encountered this anywhere in the world at a hotel! There is no vibe poolside, they have a gorgeous seating area just above the pool but no staff or furniture apart from one sofa. So much potential to make this area more lively and fun. Also would be great for more activities in the hotel such as a snooker table, ping pong table etc

Great Deluxe Room. Nice Ambience. Excellent hospitality overall. In Room Dining service is exceptional with tasty food. Highly recommend this facility if you are in Chandigarh. You have accessibility to almost all prime locations within the city. The staff is very good. Nice restaurant.

One of the bed lamps adjacent to the King Size bed was not functioning. We were there only for 2 nights so didn' bother to report to the front desk. But, i beleive there should be a thorough check of the rooms by the Support team before the guest check-in.

Comfortable stay,good amenities,favourable location,freindly staff.

After completing my reservation for 3 nights via booking.com, there was no confirmation email or phone call from the hotel.As I was travelling with an infant with driving time of 6 hours I wanted to avoid any last moment hicupps and despite numerous calls,the hotel staff was clueless of my booking and kept forwarding my calls to different departments for the confirmation which they did after my 4th call.This should certainly be avoided and the system be more streamlined so that the guest is assured of any last moment panic attacks.

We had such a lovely stay a JW Marriott Chandigarh for complete 12 days. Thanks to Mr Rajnish manager at theCafe@JW and his team for looking after each and everything perfectly at the time of dinning in such a well mannered way.Thanks to Chef Amit and Pappu Arya for showing great hospitality and serving delicious dishes and taking care of everything.Thanks to Mr. Anurag for serving dinner at room with proper care. Thanks to House keeping staff Mr.Akash,Ms.Kranti and Mr.Balwant for keeping our room spotless clean and well decorated/organised for whole 12days during our stay. We were really pleased with that. Thanks to front desk reception staff for cheerful welcome and lovely see off at the time of leaving. Hope to visit more frequently at JW Marriott Chandigarh in coming years after getting such a great hospitality by each and every staff member.

The friendly and attentive staff was the highlight of my stay - right from the reception to housekeeping to the restaurants.... everyone made a concious effort to make me feel welcome and make my stay comfortable. I must make a special mention of the housekeeping staff, Subal, who left a handwritten note for me, inviting me to reach out in case I needed anything else to be taken care of. That was very thoughtful and sweet !

No negative observations

Beautiful and clean

One thing is parking issues. It takes us half an hour to get our car from valley person. There is no proper arrangement of getting car and bringing cars, there is a big chaos. Everyone is waiting for their cars for about half an hour on Saturday night. This one thing is not good otherwise everything in property is perfect, likes this one in chandigarh the most.

Service at the restaurants is great. Special thanks to Hardik and Deepak for looking after our breakfast and dinner at JW. Hardik especially made sure we tried hotel cuisines and enjoyed the meals. Arnav from front desk helped us sort out some payment issue regarding pre authorisation amount which was resolved. Arnav called and kept in touch with us regarding our issue. Overall a great stay and great service. We will definitely go back again.

Just the fact that the hotel deducted our 2 night stay charges on check in and charged us again at check out. I was later explained that pre authorisation amount charged at check in has been reversed. I had to wait 2 days to get the pre authorisation amount deduction at check in back to my credit card. Arnav at front desk handled this problem and said that other front desk staff will be trained regarding payment issues.

Everything about the property was exceptional. Service, cleanliness and housekeeping were excellent. I have stayed at this property multiple times when visiting the city and continue to receive superb service Special mention to the concierge team, Vishal, Harpreet continue to provide excellent service. Ajay in Housekeeping and the service he provides is brilliant

Cost is slightly higher than expected

The hotel was magnificent and staff were friendly and courteous.

Only thing I would say is lack of communication between staff members was informed by front desk extended check out agreed only to be told on the day with 2 minutes to midday that we have to vacate all 3 rooms