Location was good.

Roads was not good to the property!! Even single sign board was not placed any where. Maintenance of the room was not standardised!! For my total stay the television was not working. For the half board customer there is a another menu card, we have to select from the provided menu card only.

The location was spectacular, truly. The view from my balcony was a panorama over the valley below and the surrounding mountains. The property is situated in a remote location, which makes it a quiet and beautiful retreat in a garden + with its own tea plantation. The room was well appointed, and it is clear a lot of attention and care was dedicated to quality towels, comfortable bedding and quality furniture. The mattress is very good and I was able to enjoy a nice, peaceful night sleep. The personnel around are super nice and helpful with everything from reception, bag carrying, service, and everything one might require. Reliable wifi as well.

I'll start with the breakfast and dinner options: They are scarce. This being a new hotel at the time of writing my review (Nov 2023), they haven't yet found their footing in food. Breakfast definitely needs more options beyond fruit salad, cereals and basic Indian fare (idli and poori with gravy). Dinner on site is tasty, with both veg and non veg options. Also, there is no swimming pool or spa centre available as yet, which draws down my value for money score. The only options for entertainment around the property are taking a walk to the villages around (very pleasant and safe) or sitting on the balcony and looking at the view, both of which are not enough for a 5* hotel, as the Viceroy markets itself as.

As of now (Dec'23), the property is brand new and really beautiful, located in a stunning green setting. The staff is trying to give a feeling of a real 5-star hotel. Amenities are high quality. All is very clean.

The staff is still learning - felt like they did laundry for the first time, there were miscommunication regarding food, they couldn't help a lot on anything outside of the property. Surrounding area was still being developed. Not easy getting by using English as well. But they are trying hard!

Stepping out of the chaotic symphony of the city and into the serene embrace of Viceroy Mountain Luxury Resort is akin to waking up in a different world. Lush, emerald tea plantations carpet the rolling hills, their gentle slopes painted with the soft glow of dawn. The air hums with the symphony of birdsong and the rustle of leaves, a stark contrast to the cacophony of urban life. Each breath carries the fresh, invigorating scent of tea, instantly washing away stress and filling you with a sense of calm. Viceroy Mountain is not just a resort; it's a sanctuary for the soul. Here, digital distractions fade away, replaced by the soothing rhythm of nature. Days melt into a delightful blur of strolls through verdant pathways, the soft earth beneath your feet grounding you in the present. Lose yourself in a captivating book beneath the majestic shade of a tree, or simply sit in quiet contemplation, listening to the whispers of the wind. This digital detox allows you to reconnect with yourself, your loved ones, and the natural world that surrounds you. Trade the frenetic pace of city life for the rejuvenating embrace of Viceroy Mountain's spa. Indulge in treatments that incorporate the essence of the tea gardens, leaving you feeling revitalized and restore . Unwind with a cup of freshly brewed tea on your private balcony, savoring the aroma and the breathtaking views that stretch before you. Leaving Viceroy Mountain is like emerging from a cocoon, feeling refreshed, rejuvenated, and ready to face the world with renewed energy. The serene atmosphere, coupled with the genuine hospitality, leaves a lasting impression, reminding you of the simple joys and the restorative power of nature. This is not just a vacation; it's a transformation. Not to forget the honest hospitality from Sam the resort manager who went above and beyond to keep our laptop and arrange to deliver to us . Shukran

Nothing that I can remember!

We had an amazing time at Viceroy the view from our room was gorgeous in all weathers and we thoroughly enjoyed swimming in the pool! The staff throughout the property were welcoming, professional and very helpful, they made our stay very memorable in all the right ways! We enjoyed the easiness of having a restaurant upstairs and enjoyed all of the meals we had there. We also appreciated the Masala chai!

The gym needs some TLC - neither of the fans worked and it seemed a bit neglected. I definitely didn’t want to use the yoga mat as there was nothing to clean it with and I wasn’t sure when last it was looked at. Don’t expect total luxury in facilities but the staff more than make up for it!

The hotel is located in a beautiful area and has amazing view on the mountains in the distance and palm trees. We loved sitting on the balcony and enjoying the view with a cup of coffee/tea! The room is spacious and bed very comfortable and big! Shower works perfectly (good pressure and hot water). The pool is beautiful and spa downstairs offered amazing massage experience for reasonable price. The game room is also good addition as we enjoyed playing pingpong and pool during the evening. The staff of this hotel is absolute gem! Absolutely every single person of the staff was welcoming, helpful, fun to talk with! We felt like home :) Breakfast is with plentiful options and variety. Dinner menu was also good and with good prices and quality.

The pool area needs more sunbeds, while we were there, these were always occupied so we used a picnic blanket on the grass, which was also enjoyable :) I recommend for the hotel to provide more sunbeds.

Good property and location. Had issues at cottage which was fixed with an excellent upgrade to jacuzzi suite. Thank you FO manager Ebin to prompt assistance. But being a new property, I see a lot of scope for improvement of services which is detailed in next section.

These are areas of improvement and can be fixed easily. Extremely short staffed. Lack of help at security gate, front office, restaurant. Either personnel are not available or running to help few guests. Lack of easy access from cottage to the main building and pool and dim night lighting. Need direct steps from the cottage through the bushes. Power trips at cottage, issue with hot water at the cottage, keeps fluctuating between too hot to too cold. MAP did not include buffet dinner but unlimited supply of fixed items for 3 course meal with 1 dessert.

The location is beautiful, the staff is super sweet and helpful. They helped us get in contact with a guide for a lovely trek, arranged taxis for us, and very willingly changed one of our hotel rooms when we requested it. The restaurant food was very good, with a wonderful view, and with a lot of variety. The pool and pool area were really beautiful. We had a great time!

The roads towards the hotel are not in great condition or well identified, making getting there a bit tricky. There is a big humidity/mold issue in the whole building making the rooms a bit uncomfortable and smelly sometimes. Overall, this hotel has a lot of potential, but needs a little love and renovation. The photos were perhaps a bit misleading sometimes, but note it's a 3 star hotel.

If you're looking for a truly unforgettable experience in Kerala, look no further than Viceroy Munnar. From the moment we arrived, we were treated like family by the incredible staff, who went above and beyond to make our stay special. Their warm hospitality and attention to detail were unparalleled. The hotel itself is absolutely stunning – nestled in the heart of Munnar, surrounded by breathtaking natural beauty. The views were mesmerizing, and the peaceful atmosphere made for the perfect getaway. Our stay at Viceroy Munnar was, without a doubt, the best we had in Kerala. Highly recommend!

The best thing about the Viceroy Resort, apart from its stunning location, is Mr Abin, the person at reception/front desk during the day. He was always trying to help - to find us a better room, making the TV work, giving us tips on where to go, fixing minor and major problems and always with a smile and with a very positive attitude. Without him, the Viceroy would be a shadow of what it is. Also, the bed was quite comfortable and the balcony was private and with a very nice view of the mountains. We spent many pleasant moments out there.

There are a lot of small problems that the hotel needs to fix at a macro level. We chose the half-board option because we thought it might be difficult to go searching for dinner at night. On the first night, dinner was a fixed menu of very limited choices and the food was not up to par. On the second night it was a buffet - again sub-standard. Items in the buffet - and this goes for breakfast as well - are not replenished unless you request it. Tables are not set unless you request it. Only water is provided as a drink with dinner - any other soft drinks have to be paid for and the hotel does not have an alcohol licence. Hot water in the shower fades away after a few minutes and then comes on after several more minutes. This makes having a shower quite challenging.