The name Madin neither sound familiar nor it sounded like a top end property. When I reached the hotel, I was pleasantly surprised to such a well maintained property which is used by international travelers also. The facilities provided are high end and the staff are well mannered, welcoming and helpful to the guests. It is also centrally located and very convenient to go to the main attractions of the city of Varanasi. I really liked the size of the bathroom in our room and the facilities therein.

1. Rooms could be a bit more spacious. 2. Breakfast - I think spread is great. However, the taste of the food items can be improved, e.g., Masala Tea and Puri Subzi can be improved. The same items that you get in the alleys of Varanasi city are much better.

It’s nice property at the right location. I travelled from Delhi to Varanasi, feel much relaxed while standing under shower. Water is so good and refreshing.

All front desk and supporting staffs need proper training and orientation. Since it’s a pilgrim spot, understanding scarcity of rooms, charges unjustified; not matching with the profile of the property.

The hotel ambiance was good. The room was spotlessly clean. The location was good but a little bit far from ghats. There were a variety of options available in breakfast. The food was excellent. I liked the restaurant service. It's right next to JHV mall.

Service was good, but it could have been better if there were no delay in room service, but they were quick to respond on call after giving a reminder.

My partner and I were quite unwell when we checked into this hotel, we just needed somewhere comfortable to stay while we recovered. We loved everything about this hotel, the staff were lovely and helpful, the rooms were so comfortable and clean. It was the best shower we had in India. All of the facilities were fantastic and the buffet breakfast was beautiful. The location is really nice and clean and quite close to the train station. There’s also some shops only a 5 minute walk away which is convenient.

Nothing

Clean, comfortable hotel. Very friendly staff. Excellent tasty food and a wide selection.. What else do we need?! We almost booked in a 5 star hotel elsewhere, but unfortunately they didn't have walk-in shower, which we were looking for elderly parents. I would rate Madin as 5 stars!! Well done, staff and management 😁

Hallway carpet needs changed! Bumpy in places, possibility of tripping 🥴😕

Staff was awesome ! Special shout out for Nitin and Rajkumar at Front desk; Javed and entire team in the restaurant and Chef Madan for his special culinary touch ! Stupendous service. Always smiling and cheerful.

View from one room ! Second room was on the other side and had a good view.

It was really nice. Friendly and helpful people, nice and clean room, a good Swimmingpool, good breakfast and dinner. We are really happy to have booked this Hotel. Location is a bit outside of City center but if you know the center of Varanasi you understand that this is absolutely fine. Vivender cleaned our room, very nice and handsom person

5star hotel in full Spacious bright and clean room Comfortable bed and pillows Good & varied food both for breakfast and for dinner WiFi good Gentle staff Need a taxi to get to the main city attractions, but closed enough to airport and very close to train station But quite around (in between two big green areas)

Nothing

The room rate paid was high relative to the hotel and class of amenities. Somehow with this tariff even breakfast which is a standard feature was not included and separate rates were applicable for buffet breakfast, lunch or dinner which was high for a location like Varanasi. This was informed to us at check in.

Wifi is pathetic and connections on phone were on mobile data for all 3 nights we were there. I did have work to keep abreast of, but wifi was often unavailable though every call to the front desk was responded to promptly. The system and process for wifi itself is faulty. With only Smart TV's in the room this is something the hotel seriously needs to look at. Its constructive feedback from a person who is well travelled and was happy with Front Desk, Bell Desk, In Room F&B, Housekeeping.

The staff were really friendly and were able to make my stay very comfortable. They organised all the day events for me including a trip to a silk saree shop. Very nice. The rooms were a good size and the bed very comfy.

The dinner was nice, but the salads were a little less tasty. I think the Indian food was probably delicious. I just found the Western food wanting. Service was prompt and professional. I think the hotel itself had the makings of a five star hotel, but the pool was not available, WiFi average in rooms, and it was a little away from the centre action.