I had best experience when checked in at the hotel. The receptionist staff was very friendly and working fast. I requested to be notified by whatsapp when my room was ready (I arrived at the hotel few hours before check in time at 14.00), and the hotel really sent me message by 13.00 when the room was ready. Room was great, spacious and clean. Breakfast was great too - the hotel offered may options of dishes.

The staff was wonderful, easygoing and very guest-orriented, they even remembered my name which is a plus point. The facilities were also okay, and having a cafe in the front building was perfect. It is a nice place to chit chat with a few people. Price wise, it was a good value of money spend. Recommended!

There is no nursery room or somewhere where my baby could change his diapers.

Well located, walking distance to lots of restaurants and food stalls. Clean.

They don't seem to be familiar with the booking.com system. It's annoying when your booking was confirmed by booking.com (free cancelation until 23.59 the night before, pay at the property), but the property contacted me a day before and insisted that I have to pay for the whole stay otherwise they would sell the room for other people who needed a room. Weird. Maybe booking.com needs to review the partnership with this property.

The breakfast spread was good; staff were very helpful and friendly, especially Puji who remembered that I ordered peppermint tea the day before and asked if I want it again. He also suggested that I takeaway my next day breakfast because I have to catch a train at 730am; 4 water bottles were provided instead of the usual two and they are in glass bottle, less plastics; there are too many things that I’m happy about,I would come back again

The lift can be quite slow and the buttons are not very sensitive, not a big issue.

Very friendly & professional staff throughout the hotel, esp. the team in the breakfast & dining room and the reception desk. Rooms are clean & spacious, no street noise around the hotel. Quality of the food and breakfast is very good, lots of choices in the morning. Nice pool and gym accessible from 2nd floor.

Location is not on walking distance from the historical centre of Bandung (Braga Street etc). Transportation is easy to order from the hotel (bluebird). Elevators can be slow during peak hours, esp. when conferences & weddings are on in the week(ends).

Room very decent, clean and nice, staffs are helpfull and friendly, location is in the middle city of Bandung lots of good cafes & Resto.

The elevators!!.. when we were there the hotel was in full occupancy. Only 2 elevators serving the whole building.. we have to wait for quite long just to go down. Not a good experience though

Everything! This is an exceptional place to stay in Bandung! The service is impeccable and second to none! Bu Winni, Niwan and the entire team are all about ensuring customer satisfaction! Chef Feisal also went above and beyond preparing a surprise Balinese dish for my wife! A work of art and extremely delicious! The property itself is a beautiful Dutch colonial building in a prime location. Thank you so much Four Points Bandung for the memorable stay! We will be back!

Nothing.

Very Nice, Comfortable Hotel in a great location. Large, clean and comfortable rooms. Very friendly helpful staff, particularly Gina who kept me supplied with freshly brewed coffee at breakfast :) Breakfast was well stocked and great variety

Nothing to Report

The breakfast arrangement was great, and the staff very attentive and friendly at all times. Fantastic central location would good access to all local attractions and easy access to the toll road entry and exit points. Nice big spacious: Classic King Room

The gym could be improved, poor ventilation and could be modernized. The bathroom shower system is dated, and could be refurbished.

I love the interior and cleanliness of the place. The breakfast is also excellent, has a lot of varieties and good taste. It surely exceed our expectation

The temperature of the room is quite hot during the afternoon. We have put the AC in the minimum temperature, but it is still not cold enough