The staff were mostly very nice and considerate, however on my final day they were extremely persistent in trying to get me to leave a positive review, standing round me while I tried to eat my breakfast. As I was already running late and anxious about my flight this was particularly inconsiderate and irritating.

Unfortunately i opted for the non breakfast package as we always had to leave the hotel early for our schedules. Room was wonderful in terms of comfort and cleanliness. Housekeeping did a wonderful job. But our biggest compliment has to go to the fantastic Front Desk Reception staff...Special mention goes out to CHRISTY as she was extremely helpful to me & my wife on several occasions; Although we arrived much earlier than the hotel regular 3:00 pm check in time she put in extra efforts to ensure that we were able to check into our room much much earlier ( ie before noon. )We were thoroughly grateful for her thoughtfulness & professionalism. Truly an asset to the Hotel. The concierge staff crew was also always helpful with their prompt responsiveness, attention & assistance. Our stay was indeed memorable because of the above.

cant think of anything not to like.

The hotel is exceptional with staff and services the offer, hotel is clean and breakfast in restaurant is 10+ When I booked my room had gotten upgraded to a bigger one room (holdyin please do it again 😅) There is a nearby Indonesian halal food restaurant, I really suggest it, try their avacado juice Ps I would thank Gorge the reciprocate with his team, also Arwan if I am not mistaken in the restaurant with his team as well I suggest you to book a taxi 🚖 back and forth from the airport to the airport again, to save your time and hustle, there are many sites over good price Google them. Advise, holdyin please reduce your prices a bit and continue upgrading me every time 😅😂

You will need a taxi 🚖 to reach different places like malls The airport is not really very close, if no traffic maybe you need about 35 minutes, so consider that if you are booking shuttle taxis

Location is central, next to Chinatown and close to the originally Dutch old town (Kota Tua). Chinatown starts right at the back of the hotel and it is walkable to the central square of Kota Tua. We were upgraded to better rooms and they were really spacious and comfortable. Staff is very friendly and accomodating. The hotel seemed extremely clean and not particularly worn out. Sound proofing of windows is decent (we even stayed during Ramadan). Transportation to and from the airport is easy enough, price with the Bluebird taxi app only about 10 EUR.

The area right next to the hotel might not appear to all (fine for us and it seemed safe still). The street in front is currently a massive building site for their rapid transit system (you won't hear much though due to good windows). Pool closed early at 6 PM due to Ramadan (normally the pool is 6AM - 9 PM). Pool seems a bit shallow and small for such a huge hotel though. If you don't reserve a room with breakfast included, adding the breakfast later is 200K Rp per person which is the price of lunch for 3 people in an okay Indonesian restaurant. So if you want breakfast, better get it included in your reservation.

The staff from the reception to housekeeping to restaurant to security are really nice and helpful! Everyone working there is the hotel’s best asset. They are all very kind and polite and are genuinely and sincerely helpful. I’d like to mention the servers and the manager in the restaurant who have been very attentive to the guests all the time. I wish I can name them all but I hope that all of them are recognized and awarded for the great service they are providing to the guest. If there is one reason I would stay in this hotel again, it will be the staff! Keep up the good work! Stay safe and I hope to see you all again when we visit Jakarta!

Not much of an issue since we stayed in or out most of the time but we didn’t feel like it was pleasant to walk around or explore outside of the hotel.

Normally we don’t write reviews, but we are happy to make an exception for this hotel. The employees where more than amazing. They make you feel like royalties, and do everything to make your stay as comfortable as possible! Especially Robert from the reception, who gave us a free upgrade. Nurdin and his colleague from the pool bar were so kind, just like Jimmy and Yadi from the breakfast. They did everything for us and checked if everything was okay! Rooms were wonderfull, big and clean. Amazing view from 28th floor. We will definitely come back when visiting Jakarta.

Nothing

One of the best hotels I’ve stayed at. The pillows and bed were extremely comfortable goose down and I had the best sleep of my life . They only things they need to fix are the check in as it takes around 13 minutes per person and I waited in line for 45 minutes. They should also limit the amount someone can ring the doorbell. The kid next store kept running in and out of the room and ringing their bell but it’s so loud it sounded like mine. There should be a limit of once per minute

The hotel was clean and comfortable. They even allowed us an early check-in, which was convenient. The location was right for us, as we wanted to explore the old-town and china town areas. But our guides were worried about petty crimes like phone snatching in the area. So, if your purpose for being in Jakarta is not to explore these areas, this may not be the right location for you.

Nothing really. Location could be of concern to some people, since our guides seemed to be worried about petty crimes like phone snatching. But for us the location was right since we wanted to explore old-town and china town areas.

Reception was very good at listening. I kindly asked for a room change due to a group of teenagers being too noisy in the next room. The lady at reception fixed it immediately and put me in a quiet and peaceful room. As a result I slept very well.

The man in charge of the breakfast@ the restaurant was too persistent in me signing up for breakfast for the whole week. I just wanted to eat my food but he wanted me to agree/do the paperwork just before I had a chance to enjoy my food. I could also feel him watching me every time I’d go to top up on my food- I felt a bit uncomfortable

The hospitality and facilities are very good. I like breakfast served, and a variety of food choices. All the staff were very kind and helpful especially Ocna and Bella. Bella helped me with smooth checked-In. Although i arrived very early at 10.30am, she helped with finding an available room to rest early without extra charges. I wasn't expecting that, I totally wanted to just register and leave the luggage behind so that I could go to the nearest mall. But she offered to directly check in the room instead.