Good room good hotel as rated for 4 stars

I drove 8 hours and planned just to eat at the hotel food was terrible it was cold and looked like it was ordered outside. It also took over 1 hour. The party consist of 5 adults and 2 kids. Plus it was also at the premium price of a 4 star hotel, even to Europe standards high on price, i went to Burger King after that with part of the family because we were hungry. I complained about this to hotels manager the next day, he did promise to get to the bottom of it what happened but his reaction he did not seem suprised and have the feeling he knew about wat i said to him, he did offer a dimsum lunch but due to the time i declined his offer. There is also mega construction going on the road there making it difficult to reach hotel by car.

overall hotel was good, staff very friendly, they offer water filters for free in the corridor where you can fill your water bottled which is great to reduce plastic water bottles. It's a convenient location for the ones who wants to stay close to historic center.

it's a very busy area since it's in a central location, no many good restaurants walking distance. If you like to experience the true Jakarta intensity with traffic, smells, business that's perfect for you.

Everything was perfect, really enjoyed the gym and swimming pool, breakfast had so many choices and had nice buffet style food, room was spacious with a comfy bed, AC was operating and needed, bathroom was clean and everything worked. Good WiFi and safe in room. Lots of shops nearby. Staff are friendly and welcoming. Room service lads work really hard. Highly appreciated. Thank you

Cannot find any faults.

I liked the relaxed ambiance & the staff were very friendly & helpful. I would like to hugely thank Hafist in particular for his absolutely above & beyond efforts in helping me with my travel arrangements to Yogyakarta! He spent time helping me to book my ticket as well as giving me a personalized travel itinerary to consider while I’m there. He is a true asset to Mercure Jakarta Kota!

Very good value for money. Strategic location, mostly old but functional and decent furnitures. Bed was very comfy. Water pressure was good and hot water was available almost always quicky. Staffs were responsive and helpful. For my personal preference, not overly courteous.

Quite hard to control the room lighting as the nuance was rather dimmed than vibrant. Chiller not that cold despite setting the low temp. Elevators were dated and not sync between one another - you call one, the other elevators will not automatically respond. Kids pool was dirty.

Fantastic hotel at a very reasonable price. Perfect location, easy to get to from the airport. It’s right next to Mangga Besar, so you have plenty of food options to choose from. Every member of staff here are polite and professional, true Indonesian hospitality. I highly recommend this place :-)

although the hotel is old, but the room is clean. and quiet for sleep. the bed is soft and confortable. location just fine, you can find burger king and starbuks just 100-200 meters away. a lot of convinience shops nearby. staff are friendly and nice

the towel is not soft enough they dont have much choice for breakfast, and i had diarrhea just 10 minutes after the breakfast( i ate chichen and pasta), though i am not sure if it was the breakfast caused this or the abuda steak i ate last night outside.

It was good value. They had good facilities in the pool and gym. The rooms were clean and spacious. Staff were friendly and helpful.

The dinner menu was overpriced and not great (availability limited). Some facilities lacking ie hand soap and hand towel in the rooms.

The room was very clean and the furniture very neat, feels like a true 5 star hotel.

The location is terrible! I didn't have high expectations about the area but I didn't think it would be that bad. It's almost a slum area, no proper eating options around you and not enjoyable to walk around. All inside the room was great and you get good view, but the toilet was a little cramped.

Everything was good considering the price. I intentionally chose a smoking floor, but the smell was a bit too strong. If it’s not necessary, I’d recommend choosing a non-smoking floor for a more comfortable stay