All, awesome staff. Excellent meal at their kilo kitchen Excellent spa. Peaceful inside villa, bustling outside. 15 minutes walk to beach 1 block away from commercial spaces

I celebrated my wife's birthday at this resort and the staff arranged all concierge services for me including flowers,balloons and cake Even recommend clubs to go to party. I was amazed by their dedication and attention to details. They even helped make the birthday a surprise. I was absolutely touched and my wife was in tears as she was in joy.speacial thanks to Rita & holil for your exceptional service. The concierge is done on WhatsApp so I just have to msg what I wanted example bfast in the private villa pool. All items listed in the photos are the same or even better actually.i was blown away. I will surely return here and sad that I didn't have more time to stay here.

Nothing

Everything was perfect. My wife and i had a wonderful honeymoon. Room and hotel was so clean. The hotel staff were incredibly friendly and attentive. They made our stay very enjoyable. You should choose royal pool villa. Thanks for everything 🙏🏻

The security staff really stood out to us. They were delightful and always chatted asking how we were and what our plans were etc. in a friendly and genuine manner. They were also great at helping us cross the road safely! The room was spacious and the air conditioning was excellent. We enjoyed having our own garden and pool. The table and chairs were shaded which was great. We appreciated the bottled water and nightly mosquito treatment. The guest lounge was handy when waiting on our airport pick up.

The property was a little tired. There were lots of marks on the furniture, walls, soft furnishings and bedding. I think the mattress may have been marked (darker patches visible through sheets) but didn’t want to investigate properly for fear of what I would discover. Well really did not enjoy the breakfast - from ‘snotty’ eggs and mushy avocado to incorrect orders, we didn’t not enjoy our food. After the first day and the indifferent service in Kilo reference we chose to have our breakfast delivered to our room. An umbrella and small table for the sun loungers would have been good.

The property is very well kept. We have been to other villas and what was advertised wasn't really what we got. But here the furniture and facilities were well maintained. The architecture and layout of the villa was spacious and made us feel completely comfortable. Service was impeccable. The staff responded very quickly to our requests. They would come in two times a day to housekeep and also set up the rooms for bed. That was exceptional. The breakfast was by kilo kitchen. We enjoyed the selection of food items but it was not the best we had. It was still good, just not the best we have had in bali.

The roads leading into the villa is narrow and many motorbikes pass by that road, making it slightly dangerous for families. It is no fault of the villa, but parents of young children are advised to travel out when there is less traffic.

Staff were amazing, so warm, welcoming, and accommodating. The 24-hour service/security put us at ease during the stay. The property was beautiful, and the rooms were large, clean, and modern. The private pool is larger than other hotels I'd stayed at Breakfast was delicious with a mix of western and traditional dishes done to a high standard. Kilo restaurant lovely as a whole. Location, house keeping, daily mosquito spay. Gym (decent considering space available) and Spa

Can be a little noisey depending on which villa you get but the service and settings compensate for this and noise is minimal inside of villa.

We liked the size of the room and pool area. The cleanliness of the room and all facilities exceeded our expectations and the grounds were always well maintained. The room is huge and was the perfect size for my partner and I, plus our 14 month old daughter who slept in a portacot and we still had space to move around. The shower was great with good heat and water pressure. The villa is located on a quiet street and we did not hear any noises from cars or people, other than the odd lot of fireworks in the distance each night. Reception always went above and beyond, cleaning/tidying the room twice a day and spraying for mosquitos.

The one tiny thing that bothered us was the window in the bathroom did not have curtains and the room next to us left their lights on all night, which shined into our room and made the room bright while we were trying to sleep. However, when I mentioned this to reception they did offer to come and put blankets over our windows and they asked the guests in the room to please turn the lights of overnight, just wish we asked reception to do this earlier in our stay! Breakfast was also good but I do prefer a buffet breakfast.

Everthing about this resort was amazing. from the fantastic breakfast to the size and layout of the One bedroom king villa. We also loved how the airconditioned bedroom was enclosed with the shower and toilet...No mosquitoes!! pool was big 10 metres by 3 metres and wonderful refreshing!! Staff were accomodating and nothing to hard to fix if you had a problem. Close to some amazing reasonable priced restaurants. including 100 metres to the Hibiscus Restaurant and 300 metes to a lovely Mexican Restauarnt. Go for the King villa if you can its got space comfort and just so nice. we looked at 6 other vialla Resorts close to the Uma Sapna which were over 9 rated on booking.com but this was by far the best Resort of them all. Highly recommend a stay here for all the above reason. Peter and Karen

Main restaurant was just too expensive for us to eat there plus we were not impressed with their dinner menu.

Everything about Uma Sapna is perfect! The location was central to shops, and eateries and also very accessible. A Grab car was available within minutes every time we needed to head out. The room itself was spacious, very clean, and comfortable. The food from Kilo Restaurant is a winner, I could quite comfortably dine there for every meal. The staff is the star attraction of this Villa, very courteous, always ready with a smile and to offer assistance, the Whatsapp Concierge service is amazing and very responsive and it is much easier than having to dial Reception or Concierge. I will definitely be back to stay at Uma Sapna.

Nothing. I love everything about this Villa.

Beautiful villa that was super clean and comfortable in a gorgeous setting. Staff were so lovely, made sure everything was perfect for us, the location was so central but our oasis of a villa was extremely quiet and peaceful, which was bliss to return to each day. Kilo kitchen breakfasts were absolutely delicious and the restaurant such a beautiful setting. Could not fault this amazing accommodation. Highly recommend.

Nothing except having to leave. ☹️