Good location close to Gubeng train station, staff were friendly and they dropped us to the train station the next day for free. Pool was also nice and actually bigger than it looks in photos. Breakfast also very good, and bed was clean and very comfortable.

Photos of the rooms are clearly very old and do not represent the current condition of the bedrooms. The cleanliness of the shower for instance is just passable, glass all scaled, dirt around hinges mold in corners etc. A fresh coat of paint in the bedrooms and a deep clean of the bathroom would have left us with a very different impression of the place.

Nice place to stay for one e night on our way to Bali.

The bar/restaurant at the entrance is nice, but unfortunately, guests are allowed to smoke inside. Your clothes will smell of smoke even if no others are there.

Good location, but I didnt walk far. There is indomarer just 2 min walk. We have to go to train station and it is only five min by car, and if you want to walk it will be only 15 min. The breakfast is good. The room is good and clean. We stay in ibis one night before and decided to move here. I am glad we did so. Staff are really nice. But there is one point in ‘waht didnt you like?’ section.

Only at the breakfast. I was at the noodle station, I am sure I was there first and already ordered. I thought that she was cooking for me, but then she gave it to a lady who came later. Ok, that’s fine, I will wait. Then, another bowl was gave to another guy who ordered after me. So I gave up.

The location, the building, the rooms are great. The staff during breakfast were very helpful. Room is very comfortable.

The front desk staff , especially dyeing check out is very slow and ignorant. Shw told me to wait for 5.minutes because someone ahould check my room before check out, asking mw to sit down and will call me after ita finished. However ahw didnt return to me, and only after 10.minutes I went back to front desk asking whats going on. She said oh you are donw and can leave. If I didnt go to front desk again,.maybe i should wait till noon timw for nothing. They also didnt give me a formal receipt.

- very convenient location is you want to take train - price is fair - staff friendly

- The room amenities are somewhat worn out. - Some staff don’t speak English. - If you need to use express laundry service, be careful. I tried to use express laundry which says ready in 5 hours, but eventually i get the laundry next day. And I had to call them several times to ask where my laundry is, although I told them many times my train departs at early morning.

Very well equipped and centrally located hotel in Surabaya. The staff were very friendly and went above and beyond to cater for our specific requirements. We very much appreciated the option of getting an early packed breakfast when we had to check out before regular breakfast opening times.

Nothing specific, if anything at all, maybe the pool is a bit small, but other than that, a really good hotel.

- Size of the room - cleanliness of the room - professionalism of the staff - Excellent breakfast - Breakfast room is big, so no issue with finding a place to sit at anytime - Good price/quality ratio

- problems with card payment, machine didn't work properly and no solution was found

Rooms are clean, enough space for two. We are able to get connecting rooms. Beds & pillows are comfortable. Room lighting is good, bright enough. All staffs from the front offices, concierges, door bells, parking staffs are attentive and helpful. Housekeeping is good, cleaned daily. Breakfast has plenty of choices of local delicacies. Value for money!

None

Kind staff, fine room.

The parfum in common areas is too strong, close to suffocating. The breakfast buffet is huge, yoghurt and cereal is missing, would be a welcome extra. Also the loud local music played at breakfast could be a bit more subtle.

The property is located at the hub of Surabaya and is easily accessible. The staff members including the Receptionists, restaurant staff and concierge were amazingly good and supportive. They are very well mannered and behaved. 10/10 for the hospitality.