This is the 2nd time we stayed in this place . They have spacious room ,facilities is okey and staff are lovely . Easy to go everywhere as this place closed with town center . Staff are lovely and helpful. Next time we will stay in here again .

They should put mirror on the table as women need it for make up on . And probably out TV somewhere else in the bedroom area or put TV on the wall . In the bathroom there shower room and I think better use shower hose tha much easier if we want to clean feet or wudhu . Because shower that they put on ,once you inside the shower whole body will get wet .

Enjoyed: Nice staff, good breakfast, spacious room. Good facilities in the room. Not so good: - Couldn't have a properly comfortable night because of the AC. Can't adjust fan, swing, or temperature, it just stays on blasting directly over the bed. - No rooftop vibe :( - Mall next door is dead, but fortunately there's a convenience store at least.

The staff were friendly and helpful, and the breakfast was amazing. The restaurant food was also very good. Great having a nice gym and pool to use.

The room was a little loud from outside noise at 3:30 am, the swimming pool area could be made more comfortable and modern with additional shade added. It would also be good if the room T.V allowed for Netflix. It's a shame the mall downstairs is mostly shut down. There were however a good many things for children to do at the mall and plenty of coffee shops. I believe the mall did not recover after Covid-19.

Room was big, new and nice! Breakfast was very good.

Staff quality varies a lot. Some dont speak proper English but some were very helpful. Music could be less loud around the restaurant and pool. Music could also be actual music. I also had a special request since we came on my husbands birthday, but it was ignored.

Nice rooms, AC good, breakfast very good. Bathroom facility was also good.

Cleanliness wasn't up to scratch (bed sheet had a stain on it) as well as soundproofing not really existent could hear the cleaners doing the room service next door as well as banging doors and knocking doors.

The staff are excellent. The standout staff members being Doni and Richard. Breakfast team, very good indeed.

There is noise from the traffic and the early morning call to prayer, but this is Indonesia, we must have these things.

The staff are all wonderful people. They are polite, helpful and smiling all the time.

Quite a distance from the major shopping mall

Excellent service, comfortable room and delicious breakfast.

The parking lot is a bit tricky for new visitors to find the direction from and to the hotel.

Everything: Food was insane, Room is really big, clean and comfortable, Staff is super friendly, and the GYM offers most of necessary things you need (could be a little more)

I wouldn't recommend the Massage (massage table, environment, relaxation) A lot of mosque in Surabaya - especially at the pool noticable

Spacious room with bedroom and kitchen. Long swimming pool. There's kiddie pool also. Next to gym. Large parking space. Good breakfast spread and value for money. There's hypermart at basement and carwash too. Friendly and helpful staff.

No hairdryer and iron. No spoons to stir coffee.