The location was really good, as it was a short walk to the Sri Bintan harbour, many shops, restaurants and ATMs. The staff helped me book a taxi to the Bintan Ferries Resorts harbour. The room was quite large and the air conditioning worked perfectly.

It's far from the Bintan Ferries Resorts harbour (that was poor planning on my part). The staff cannot advise about where to rent a scooter (despite there being a place 5 minutes away) or how to visit locations on the island via a tour. They also charged me much more for my laundry than the agreed price, stating that it was for an express service. There was a cockroach in the bathroom on my last day and the bathroom was quite dirty. The staff didn't inform about any WiFi and there was a free water refill, however, the water came out hot despite using the cold tap.

I have nothing good to say about the Sampurna Jaya hotel here.

Very disappointing. When I arrived at the Sampurna Jaya hotel, I was told by managers that the hotel does not work with OYO system since July 1, 2024 because they do not transfer money to them. Accordingly, I had to pay the Sampurna Jaya hotel again for the stay. Despite the fact that the hotel stopped working with OYO, booking.com  continues to sell rooms in Sampurna Jaya hotel via OYO (OYO2487Sampurna Jaya hotel).  In response to my request to OYO I received only formal template answers and did not receive my money back. Booking has not responded at all yet.