The beach. Breathtaking. Shallow, without waves. Perfect for anyone. The rooms are gorgeous. The food is very good on most restaurants. Especially at the main one that serves breakfast as well. The Indian restaurant is also a must. The staff are the best staff ever. The fire pits with the sofas to chill out. By far the best gym ever. Overall an amazing experience. Good job to everybody, from the person who designed it, to the managers and the workers. Bravo bravo bravo

It's far from the airport

The resort was amazing with a rally beautiful beach and pools! The food was really nice everything was included the buffets was extraordinary! Overall we have a really nice time highly recommended!

The only thing that we didn’t like that our room has humidity and it was kind of difficult!

Had a swim up pool room, very clean and spacious. Was a nice to have this room but not nessassary if looking to save some money as the pools, beach and grounds are great. The food and drinks were excellent! Often the mixers at resorts are not good, but all were great here, no complaints. We were there with another couple for big birthday celebration, 5 nights.. Had a great meal at all restaurants, favorite restaurant was Journeys, sat in the rail car. The best beach I've been to in that part of the world, it was clean, no one selling you anything because it is private, and water was blue chest deep for 25ft from the shore with no merky grass spots. Staff were super attentive and friendly. It is one of the first places I said I'd go back to versus trying new resorts. I don't write reviews but felt compelled to do so here as I was really impressed.

If this is the worst thing, then....not too bad! The only thing that needs to change is the buffet restaurant.... you were not able to self-serve anything, nothing, which created long wait times for a piece of toast in the bread line, and cheese in another line, and scramble egs in another, so on and so on. The food was great, but standing in four/five lines for a meal needs to change as it took 10/15 minutes to gather your meal.

The resort was beautiful aesthetically, the rooms were well appointed and we LOVED the swim up suite! Hyatt Zilara does not disappoint.

The resort is in the Dominican Republic and while it offered an array of restaurants, there was no Caribbean restaurant with authentic Dominican food! Very disappointing. Shutters was not Caribbean in the least. That needs fixing HYATT! Also, this being a 5 star resort, doesn’t mean that every adult wants peace and quiet at night. There should be a lounge with music and dancing, reflecting the vibrancy of the island and options for those who’d like a bit of nightlife WITHOUT having to leave the resort. If that is updated, I’d return again.

Breakfast and Lunch were excellent. We loved the service buffets vs having them open to the guests where everyone’s hands are in the food. We appreciated having real glasses at the bars and not plastic. We loved the property and location. Check in process was quick and efficiently smooth. We appreciated the extra curricular activities. Beach was nice. Staff was outstanding.

We thought the dinners were below average with the exception of Tempest. We ate at all the other restaurants. We did not try the butcher because several people told us temperature in restaurant was too cold. If the dinners were better we would rate the property a 9 or 10 but the sub par dinners made our rating an 8. The dinners are what may hold us back from returning to Zilara and trying another property.

Everything. Nice beach, excellent property and facilities, excellent service, the staff was great, the spa was amazing too and the water park was fun! the food was very good. Loved the wide variety of options at the Pier, and had very pleasant moments at both, the Italian and the French restaurants. Loved the fact that had activities like the wine tasting and the Mexican night.

There should be more activities after 11 pm for adults only. Something like the Sports bar, but just for adults.

I travel quite a bit and the Hyatt Zilara was definitely one of the nicest hotels I've ever visited for MANY reasons. Everything was perfect... the staff, the grounds, food, you name it, it was OUTSTANDING. My entire family was sad to leave. This was the FIRST large resort I stayed in where I wasn't getting up at 6am to "claim" a seat by the pool/ beach every day. Although there were many rooms at the resort (it was sold out the week we were there), it NEVER felt crowded by guests. I also loved the layout... many seating cares to choose from, different pools, etc. Another detail that made a big difference to me was the staff... they would put their hand over their hearts every time they interacted with any of us. They called the gesture "service from the heart" - loved it! I will be telling my friends to visit and will be back!

The only very slight negative was the seaweed on the beach (seasonal), but the hotel worked tirelessly every day to clean it up. The hotels nearby did not work as diligently as the staff at the Zilara... I was glad I was there and not other resorts.

what a beautiful resort! everything was wonderful from the staff to the food! highly recommend this to anyone! There is an adult side and a family side. it was completely separated. the atmosphere at night was awesome! the spa and waterpark at the resort was amazing as well!

The resort was beautiful. The views are spectacular. The staff is what makes the place great. Manuel is the perfect activities person and gets you feeling good on the aqua bikes. Junior the pool concierge goes above and beyond expectations. They made our stay very memorable.

I can’t think of anything I did not like.

Everything! This hotel is one of the best hotels we have ever stayed in. From the room and it’s amazing view, wonderful staff, and beautiful restaurants to the beach and pool area - everything was just perfect! I have to emphasize the wonderful staff, how polite they are, and very helpful. They organized and helped us with anything we asked for. Special thanks to Angela from the concierge service, she went above and beyond to help organize a special beach dinner and excursion to Isla Saona. (We recommend visiting Isla Saona)