Well kept hotel where rooms are ample in size, style, comfort and quietness.

This was the longest wait for an airport shuttle van (hotel managed) that I've ever encountered in 40 years. We waited about 40 minutes and there were some others who said they had waited for 90 minutes. This is on a Thursday night at 10:00 pm and there were at least 75 people waiting for a shuttle van from the hotel. I felt bad for the unfortunate driver who said that he was the only one available due to a shift change. The hotel desk claimed there were three at the airport when we finally got a call through but the driver said that wasn't the case. He did a great job keeping the mood light with his passengers but the hotel really dropped the ball.

- Huge lobby with plenty of comfortable sofas, chairs, nice Christmas decoration; - Room was quite OK, simple, clean; - Entertainment options include golf zone, game room for families with kids; - Nice steak and pasta at Daily Grill, but their chicken wings were so-so; - Hertz office right in the lobby - you can return your rental car there; - Shuttle to LAX every 20 minutes; - A person who helped us to take our luggage to our room was proud to introduce his hotel, shared some personal story with us, and we felt very welcomed. I thought he is the owner of this hotel, who is helping guests in all possible ways.

Felt safe, great informative staff that was a great help, it was my first trip to the US and I was travelling solo so it was a big deal to feel safe... New renovations to the rooms very modern, clean and the beds were soo comfortable and a nice couch, I got a free upgrade to level 8 city view was happy with that, The concierge had a wealth of information about where to dine you could tell he has so much passion about he job, very helpful makes a big difference, he signed me up for the VIP tours so didn't have to go far from hotel, perfect location and the shuttle bus was on point takes allot of stress out the stay knowing the airport is close and the shuttle is so helpful... The men at the front greeting were very welcoming, cheerful overall a great stay can't fault at the price is great as well....

The only thing I can fault is that there's no swipe to get to the rooms in the life, meaning anyone can go in the lifts. Staff did advise there a massive renovation happening soon on the lifts so will be sorted soon.

This is a very convenient hotel next to the airport. It's right next to the FOX car rental if you need to pick-up/drop off your car (walk half a block and you're there). You can't hear your neighbors or anyone walking down the hallway outside of your room. You can still hear the airplanes, but that is expected. The room was clean, and the beds were very comfy! This hotel provides a free shuttle service to the airport 24/7. We boarded the shuttle at 3:45 am along with 12 other people. I never thought that the shuttle would be almost full at that time of day. The shuttle drops you off at the specific terminal you need (LAX has many different terminals).

Very nice. About a block (safe walk) from the new rental car center (Budget, Avis and others) so it made the car return easier. Shuttle to the airport was even easier. Although a bit of a drive to attractions it was worth it (for the same money I could have stayed in a motel on the outskirts of Beverly Hills which would have been closer but I chose this property instead and have zero regrets. The shower and bed were phenomenal. Would definitely stay again.

As others have mentioned the bathroom door automatically closes which is a pain- I solved it by placing the complimentary bottle of water in the door jamb to prop it open- problem solved. I also was not happy about the $55 parking lot fee- but I was lucky to be staying on a Saturday/Sunday and found street parking within a very short distance, fed the meter $1.50 for the remaining Saturday until 8pm and didn’t need to worry afterwards because Sunday was free. Also not many places within walking distance- there’s a McDonald’s down the street and a Thai place next door.

Airport shutter bus running round the clock

Nothing in particular

We had been forced to evacuate because of the LA fires. We have three rooms and multiple pets. The staff have been simply incredible. Noe, Steve and I think Brian of the bellman desk, the valets and Paula at the front desk plus others that I can't remember their names have been nothing short of warm, kind, welcoming, friendly, sympathetic and helpful. I can't say enough good things about every staff member we have come in contact with. We will always recommend this Westin property.

Noithing. They have made this incredibly stressful time bearable.

Really friendly, helpful staff. The bed was absolutely fabulous, it felt really luxurious. It was close to the airport and convenient for a quick layover. The free shuttles that run between the airport and the hotel were really convenient. I had a great view of the LAX runway from my room and enjoyed watching the plans come in and take off.

The downside of being so close to the runway was that you could also hear the planes coming in to land/take off which I found a bit distracting when I was trying to sleep. I never noticed this noise in other parts of the hotel so it's quite possible that not all rooms would be affected.

The hotel is great, clean, and the bed and bedding are so comfortable. Location is ideal.

The checked in line was too long. Waiting for more than 30 minutes to get the room keys at midnight is unacceptable. Perhaps they can evaluate the check-in process to increase efficiency and reduce waiting time. Some guests had issues with their credit cards, did not have proper ID cards, and had too many questions. Perhaps they should have addressed them separately so as not to keep other guests waiting.

We had an amazing stay! The hotel was so beautiful and clean and modern. Luis treated us very well at every breakfast. I swear they had the best waffles I've ever eaten in my life. The pool and hot tub were both temperature controlled and very well maintained. Large state of the art gym. The staff was so friendly and helpful. Very clean room with a soft cushy bed and a great view of the city. Would highly recommend.

I didn't like that the pool closed at 10:00. Wish it stayed open later. Similar hotels keep their pool open until midnight.