Breakfast, comfortable bed, clean towels and slippers, excellent staff

The bathroom was a disappointment: I stayed in a different room before that and the bathroom there was flawless, but this time… shower barely had any pressure, no way to enable the different shower mode (I gave up on the idea to take a shower after trying for 20 minutes to make it work), visible signs of wear on the bathroom furniture, no bathtub.. Also the room, although more expensive, was of lower quality: old cabinet with a glass door that barely holds on, TV old and remote barely working. After paying more, I was surprised to find the room to be worse than the one from my previous stay.

The variety of food was outstanding. Outside seating was available. The time was adequate and convenient. Self service coffee machine was easy to operate. The staff was friendly and worked hard to keep the breakfast well stocked and clean after guests left the dining area.

We could get fresh air in the room easily. However, to sleep comfortably at night required some air-conditioning. An open window could have solved he problem but outside traffic noise would have been a problem. Thus directions on how to use the air conditioner would have been more convenient and helpful.

Nice easy parking, great breakfast, hotel restaurant was also excellent we ate there both nights. Very pleasant staff. Both receptionists were fantastic & multilingual. A hotel of this calibre is a rare find.

The only suggestion is to provide instructions as to the parking entrance. You can then enter the hotel directly and via the hotel lift directly from the carpark. Although this wad not a major issue.

Very clean hotel, very friendly staff at all areas. Comfortable to park underneath the hotel, within the price of the room. Room was renovated and looked very nice. Nice restaurant/bar on the roof. Opposite the city center.

A bit hard to find, had to drive twice around the block to finally find the parking. There is no official reception area where you can stop. A road sign might help.

Location was great with underground car parking. The room was very clean and very comfortable, if not a little dated in decor - but obviously this did not affect our stay. There was the most amazing restaurant on the roof. Food was exceptional and service from the young g girl behind the bar was excellent (only sorry I didn’t get her name). Infact all the hotel staff were very friendly and helpful.

Just the decor needs updating

Spacious clean comfortable room with big bed and 2 chairs. Nice light bright room. Good breakfast choices. Lovely hotel. Good free underground parking. Good location for city exploration.

Air conditioning didn't work under 22 degrees C. No prices for resturant displayed in reception or on website. There was no coffee provided for the kettle only tea.

Where to begin! Perfectly clean and comfortable room and bathroom, suuuper soft and wide bed. Breakfast was absolutely amazing! Very nice parking. The whole hotel is just perfect, I don’t understand why they’re not 5 stars.

nothing, the hotel is perfect

Everything but especially the staff at reception. Unfortunately, they can not remember their names but are so friendly and accommodating. Rooms recently updates, I think, amazing rooftop area, free parking, and central location. I have a fondness for this hotel. I had to leave early due to family illness back in 2022, and they were amazing.

Nothing

A Nice Hotel with amazingly friendly staff, a convenient Parking Garage and a good Location to start your Visit of Biella. The Rooms are nice an spacious an clean and the Breakfast Buffet is just amazing.

This is an excellent hotel and the staff could not be more friendly. The rooms are very comfortable and spacious. The breakfast in the rooftop’s restaurant is fantastic. I would highly recommend this hotel.