Very nice hotel with very helpful and friendly staff. We had a very nice balcony view from the front of the hotel. Breakfast was superb, with plenty of choice.

Nothing.

The structure of the hotel.

Clean, spacious room. Easy parking slot..

The breakfast could be better .

It was satisfactory but nothing special, just ok.

Big and nice room We were allowed to bring the bicycles in the room Breakfast ok and included, nice and attentiv staff woman in charge

Location was amazing. Right next to the train station.

Location, very convenient for travel and leisure. Quiet place, friendly staff

The breakfast was very good and the staff was excellent.

The size of the room was small.

It's really close to the station

Most of the staff dont really speak English and were a bit unfriendly

After we complained about the lack of airconditioning in our room (a facility promised by the hotel on Booking: see below), the owner came down and offered us a room in another apartment owned by him across the street, which did have airco. Moreover, he allowed us to park our car in his private garage, also in walking distance. As he went out of his way to make up for our disappointment, he even offered us a free taxi to take us to his restaurant for dinner. We were treated politely by the other staff as well.

We had a bit of a rocky ride at Palazzo Giancola. This hotel promises airconditioning, but apparently the ownership took the decision to only switch it on during the summer months - and not in the first week of May, when we stayed in San Severo. As we came in, the temperature in the room was 27°C. After we complained, a solution was found (see above), but the situation cost us a lot of energy (and a bit of time as well). In the replacement room (which was really comfortable), we found chewing gum in one of the towels. Hotel not situated in the best of neighbourhoods.