Great Location of you want to be in the center of everything. Nice staff, very nice terrace.

Some watch outs-no water dispenser which we tried worked properly, when we told it the front desk the answer was to fill the water bottles in the gym. A bit inconvenient when you are on 31 floor. Also when your room is in the lower floors you will see a lot of lights coming from Times Square commercials

Lovely breakfast , great views, staff very friendly. Very clean hotel

A little more machines in gym .. Still waiting to get my 400 dollar s deposit back, which is required when u check in, meant to be refunded within 7 to 10 business days still not refunded over a month later and numerous emails

This is a trendy hotel within a couple of minutes of Times Square. Only 10 mins walk from Central Park. It has a busy and noisy bar and lobby area but plenty of comfortable seating and a lovely view. I especially liked the rooms. We were on the 22nd floor. It was peaceful, away from the noise. The beds were extremely comfortable with great mattress and pillows. It was kept clean by the excellent housekeeping staff. Good shower too. Enjoyed the cocktails and the IPA.

They could do with clearing and cleaning the tables in the bar area more often.

Great location, surprisingly quiet at night. Clean. Friendly staff. Luggage check very helpful.

Thermostat was set to 70 all day, but the temperature in the unit would not come down below 80. Since it was January, we eventually just opened the windows and turned off the thermostat, but it was surprising nuisance for such a high end hotel. Also, the bathroom shower curtain was about a foot too short so the bathroom floor got very wet whenever anyone showered.

The hotel is well-placed and clean, with all the amenities you would expect from a five-star hotel in NYC. You have a loading zone in front of the hotel that you can use for debarking. Although crowded, the staff was patient, explained the options calmly, and answered all our requests during check-in. The hotel lounge is beautiful and transforms into a social place at night. You can use Angelina (an excellent Italian breakfast and coffee across the hotel) for breakfast. For parking, try using SpotHero—within 5 minutes of walking, you have plenty of safe options. There's a Walgreens for the rest around the corner. The internet connection is stable, and there is an excellent signal across the hotel rooms and the lobby. This would be among our preferred choices for NYC 5-day stays for the right price.

On inferior floors, the noise and brightness of the billboards can disturb a sensitive sleeper. Make sure your windows are closed tight, and the shades are pulled.

Great location; hotel had everything we needed and perfect rooftop bar for NYE celebrations and seeing ball drop live!

Bathroom could do with renovation!

Great location for Broadway shows most within walking distance. Great views of times square (which is literally outside the hotel) from the hotels heated terrace area or from your hotel room (if you pay extra, mine was £450 per night in early October?) The Subway travel option is also very close. Awkward side street small entrance, not well signed but Security on to advise you into the lift (up to the real reception/lobby) Well appointed large rooms (apart from no tea or coffee facilities?) Large comfortable beds, big tv, walk-in shower, clean and serviced daily. The hotel restaurant and bar look great. Background music and a small shop all in the large communal/bar area where you can relax and watch TV or eat. $10 daily bar tab included. I'd highly recommend this hotel if you want a Central location with everything within easy walking distance and you don't mind the expensive rates. Of course staying outside Central manhattan will be much cheaper if you don't mind short commutes to save hundreds of pounds?

Being from the UK, I did get anxious about leaving tips. The bar staff didn't really explain how the $10 bar tab worked so it was quite awkward. I expected more 'american style' very excitable, friendly staff, full of smiles and overly polite but alas they seem to be similar to our UK service sector staff, surly and uninterested. But they still want/expected a tip?? After a long walk through the wonderful city, getting up to your room and making a nice tea or coffee would be a nice option but alas this hotel doesn't agree?

We were celebrating birthdays, and both rooms had welcome packs which was a very nice touch. Rooms were pleasant, clean and bright. We booked "City view" rooms which did provide a view down Broadway towards Times Square. Location of the hotel is great for Times Square and provided an excellent location for our visit. All staff we spoke to were very friendly and helpful.

We requested adjacent rooms when we booked our trip. First night we were 9 floors apart. Hotel was apologetic, and gave us componentry breakfast for the following morning with an assurance that we would be moved closer together. This was the case, and for the remainder of our visit we were a few rooms apart. On the first night the safes in either room didn't work. We reported this and a safe in one room was replaced. The hotel did this in a timely manner, and the two staff we dealt with were friendly and apologetic for the issues we were experiencing. When things went wrong the hotel resolved them in a professional manner.

The location was amazing. The room that I wad allocated had a view of time square. If you are looking for a hotel that is in the middle of everything I would definitely recommend this one. The facility was very clean and well kept and the beds were very comfy as well as quiet rooms which is exactly what is needed after a long day of exploring.

The biggest complaint I had was that you had to pay incidentals when you arrive to the hotel. So even if you have payed for the entire stay when you check in they will ask for a card and take $100 per night towards incidentals ( such as the bar and restaurant facilities). I didn't like this as I was never informed about it, and depending on how much you saved for the trip they are going to take the money regardless ( if you don't use money you will get it back when you check out)

Travelling family with 2 boys 7 and 11. We got the time square view and it was great . Room small but expected . Location is perfect ! Rooms very clean and staff very welcoming. Yes there is a separate lift from ground to level 1 but we didn’t have any issues with waiting for lifts etc… would recommend and the level 1 roof bar view is amazing and a very pleasant place. There no coffee making facilities in the room but can be requested . Really there 4 good coffee shops within 50 metres of hotel, so maybe it isn’t needed. Thank you guys we really enjoyed our first time in New York from Aussie land and will defiantly be back and stay here again. Maybe 2 rooms next time as boys be bigger .