- Room is excellent, 6 star hotel. I love it so much and have to stay again if I visit this city. - Dinner and breakfast are excellent, buffet for both. - Onsen is great for indoor and outdoor. - Free drinks including alcohal. - Bed is super comfortable. - Amenities in the room are perfect. - Drinking water is prepared in the room. - Free parking. - I love everything in the hotel. 😊

- Just a little thing, not main concern is about parking lot that is not huge enough. We have to load many big baggauges in front and carry all of them up with 4-5 steps without any help. - Have to park the car near area, not in front of the hotel.

The staffs were very kind and helpful. I was impressed of how they tried and willing to help us even though we couldn’t communicate well. The facility and all the decorations are superb. The buffet both dinners and breakfast were great with wild range of variety. We wish we could have more time to spend at the place. One night was not enough to experience all the onsens they have.

If you don’t speak Japanese language, you might find the place a bit difficult to communicate. I wrote questions asking if some adjustments would be possible but the property was too slow to respond and it was too late to adjust anything. Nevertheless, I enjoyed my stay very much.

A few days before the start of our journey, the hotel contacted us to say that they were unfortunately unable to provide us with the room due to work. However, they offered to book a room for us at their partner hotel, which was only a few minutes' walk away at Kutsurogijuku Shintaki. The staff were very accommodating and even when we asked for a vegan dinner, everything was made possible. We were very satisfied.

The buffet option caters for solo traveler meals. Place had a rustic feel but was very well maintained and did not feel run down at all.

Inconvenient to access with public transport if carrying luggage as is up a hill from bus stop.

Very friebdkybstaff, excellent food and beautiful setting. The onsen was peaceful with pure water.

They could have had maps ofnthe town in English.

nice big room with balcony. view on the mountain side. loved the yukata they provided. they are not always this nice. ^^ we appreciated the onsen very much as we walked a lot during our stay in Aizu.

housekeeping was not ideal but certainly due to the language barrier as English is still a challenge for staff and my Japanese is not yet up to the task either.

Very authentic Japanese style accommodation with fantastic hospitality.. Excellent facilities and we will definitely visit again. We had buffet breakfast and the food was delicious. We should have stayed 2 nights.

The room and the hotel are very clean. Our room is very big and comfort. Staffs are very nice and helpful. Nice spa (inside and outside) but we prefer the outside.

nothing all perfect.

I liked that I could book a private bath. Breakfast was also delicious. Our room was big and comfortable. Ah, and we were given yukata and we were also encouraged to wear them inside the hotel. All in all a great experience.

Nothing really. Everything was as we expected.

Breakfast is excellent. So many type and variety of food. nice display and service. Onsen on 10 floor is nice and less crowded ( specially in the morning) than other hotels.

nothing.