This is a great hotel with great facilities! I have stayed here before and would stay here again. Large rooms and a lovely onsen.

I was disappointed that I booked a room with breakfast and dinner. When I arrived I was advised that there was no room in the restaurant for dinner. The hotel is not in walking distance to any restaurants and I didn't bring any food so I was quite startled at comment that 'i simply would not be able to eat tonight', and there was no refund for this either. This is a lovely hotel but depriving someone of a meal that had been paid for, in the buffet which surely could have accommodated one person, really isn't acceptable.

The view from the room, the buffet - plenty of variety, the onsen - especially the rotemburo, the amazing closet and the huge bathroom and bedroom.

The hot water pot / dispenser in the room was not clean. The water was undrinkable as a result. I could see molts of dust floating on the surface. It would be far better to equip the room with an electric kettle so the guest can conveniently boil water by themselves whenever they wish to.

1. Best location in the area, the hotel is by the lake, right next to the trail to the famous colorful pond. very close to the entrance of the ski area and hiking road. 2. The room is huge and comfortable, the perfect place for a family trip. 3. The resort basically has everything you need. 4. The staff are very friendly and professional.

The resort basically has everything you need at a very basic level, the food and drinks are really just OK. but I don't think this is a big issue as the price is very friendly, so it is fine.

Excellent location. Visited on 6-7 Nov. Autumn colours were brillant. Happy to get a room with great colours facing the lake. Onsen was good especially the outdoor pool facing the lake. Room was big and bed comfy.

Central temperature control. Cannot set preferred room temperature. Buffet dinner and breakfast has good spread but quality slightly below expectation.

The location was beautiful, gorgeous outdoor onsen, they managed the buffet meals very well, always plenty of food and never felt too overcrowded.

The rooms need some upgrading but we’re still very comfortable. There was very limited gluten free food selection for celiacs. The buses to/from nekoma ski are were very limited and the Grandeco buses only ran on the weekends.

We were positively surprised that the breaksfast/dinner differed slightly from day 1 to day 2. That usually isn't the case in these hotels. Also, the food was delicious. (Except for the coffee which tasted just okay at best. But that did not ruin the overall experience.)

There was a small observation deck, but the windows were dirty and covered in spider web. Therefore, the view wasn't great or very enjoyable. Despite this negative point, the hotel and the room itself was clean, nothing to complain about there.

The food was great and varied, the location was scenic and beautiful, the onsen was large, clean and the outdoor bath offered great views of the mountains and lake.

The futons provided were wonderful but I would have liked a slightly heavier blanket. They were very light and I sometimes felt like I didn't have anything covering me at all.

Beautiful location! The resort has a “grand” feeling about it! The beds were very comfortable. The room had a lovely view of the lake. The staff were courteous and attentive. All you can eat dinner and breakfast with a LOT of variety. Coffee shop and gift shop available. Lovely inside and outside onsen baths.

Comfortable resort hotel, spacious and pleasant room. Good and large public bath. Buffet food good. Plenty of parking. Fair value for money.

A bit of queuing for restaurant, but as hotel full, it was expected and well managed

Large room Good amenities Great buffet, food was good, plenty of options. Close to walking trails and town.

Very hard beds and uncomfortable pillows. Slightly overpriced for what you get but you’re paying for the location. They charge an extra tax for the onsen regardless of if you use it or not.