Friendly and helpful staff, offering to take a family photo for us. Despite language barrier, they used the translation app to provide information. Unbeatable rooftop onsen. Superb ocean and sunrise view, great food (dinner + breakfast), easy parking. Even taking the lift you get a fantastic harbour view.

I thought set dinner and breakfast was included for our 3- and 6-year old, but not so. I advise checking and confirming when you book.

The Hotel Ofutei was a wonderful relaxing retreat after the hectic-ness of Osaka and Nagoya. The hotel is right on the water so you can hear the waves lapping at night and the seabirds during the day. There were two western chairs in our tatami room so you could look out the picture window to your hearts content. The futons on the floor provided a sound sleep and weren't problematic even for me with my bad knee. The toilet room, sink, shower/bath room were all separate with the bath tub being deep for soaking. There was a tea service with good sencha and lots of hot water for the teapot. There was also a good-sized mini-refrigerator for bottled water and the local houmeishyu. The kaiseki breakfasts and dinners were the high point! After so many combini and ekibentos, it was a real treat to have wonderfully presented, tasty, and expertly prepared fare. Kudos to the chef! The splurge added to our sense of well-being. The service made you feel like you were well-taken care of. No struggling with luggage -- they hauled it up to the room and then later out to the shuttle service. The hotel personnel were polite, helpful and graceful -- and patient with our sputtering Japanese and fallback into English. The shuttle service took us directly to the JR Station in Fukuyama. This hotel/ryokan is a real find.

The internal architecture of the room was outstanding. My room had these cupped wood flooring that was amazing in craftsmanship. The each wall had a variety of tiling or textured wall paper, I have never seen before. The lighting and plumbing fixtures were top-of-the-line. Each wall of my corner room, had a impressive view of the ocean. The special access lounge had free alcohol, chips, and variety of other beverages. The meals were seasonal delicacies with very unique flavors. Multiple staff were all friendly and helpful, at every turn. They were always smiling and willing to help or assist you. Low-key atmosphere for an amazing and relaxing experience. This facility deserves a repeat visit.

One usually encounters the occasional staff that had a bad day, or just needed a day off. The majority made the effort to speak English. Even if it was far from major transportation hubs, it was extremely accessible.

Fabulous hotel with excellent sea views. It was truly a pleasure staying here. If you could, spring for the deluxe rooms (they are in hot demand), they were well appointed, recently upgraded and truly luxurious.

Will need a car to get here, but it’s part of the expectations and experience so it’s not really a detractor.

Everything was just lovely. A beautiful room, with a great view of the surrounds, lovely dinner and breakfast, nice bath facilities. Its a great option in Tomonoura as it is in town rather than down the road, so everything is walkable. Shuttle service from Fukuyama station is very convenient. Staff were very helpful and their service was excellent.

It was great, no complaints 👌

The staff was exceptionally kind and welcoming, and the food was absolutely incredible. Even though we are vegetarian, they were able to accomodate us with what was probably the best meal of our trip. The view out the window was also amazing. This is one of the best hotels I've ever visited!

The view from the room was phenomenal. We used the private onsen and again the view was breathtaking. The staff at the hotel were fantastic and always very helpful.

N/A

The stunning view from our room. Our room was gorgeous - plenty of space, luxurious

Would have been nice to have a choice of restaurants

The staff were very helpful, and their best English speaking waitress/staff member really looked after us.

The ocean view and some of the staff were pretty helpful.

They charged 5800 yen for use of the private onsen. We were not informed, and was presented with the bill on check out. The bus driver also did not help with luggage, we had to carry our luggage up the bus. No storage in luggage hold even though it was a big bus. The dinner portions were pretty small.