It’s a gorgeous, new and meticulously kept resort. I didn’t even know it had an onsen and tea house until we arrived. If I knew, I would have booked more time there. The onsen was amazing and so well kept. Loved the amenities. The gift shop had beautiful and unique things. The rooms were so well appointed. Gorgeous furniture and unique style. The food at the breakfast was delicious. The staff was the best we met in all of Japan on our 2 week trip. They were helpful, engaged, spoke perfect English and very hospitable. The bartender even made a cocktail for us even though he was cleaning up after hours. The products in the onsen and bathroom were high quality. If we come again, I’d love to stay fro longer because we didn’t get to see the tea house or the shrine on the top of the hill. Truly a gorgeous property!

It’s not in Nagoya. It’s pretty far out. $80 US Uber ride there and another $80 back.

Expectations were met, compared to my original visit. Relaxing, and slow.

Our rooms were overlooking the restaurant ceiling, therefore did not afford us a view of the garden pool. I was very disappointed about this oversight, as I paid extra for a River, garden and castle view.

The staff was extremely helpful in dealing with an difficult problem. The hotels' common spaces are beautiful, the onsen up to standard for such an hotel tho not exceptional, the room nicely appointed with great amenities (kimonos, coffee and tea, etc)

The room assignment at checkin, which was a twin instead of a double as requested, although the room was reassigned after a complaint. The bar/restaurant prices (including the breakfast) are extremely high.

Great location. Landscape around the property is beautiful. Onsen was wonderful. The occupancy level of the onsen, gym and restaurant shown in real time on the room TV was a nice touch.

More food options. A counter that sells pastry items would be nice. Breakfast is very expensive.

Exceptional hotel with unparalleled ambiance, both in the public areas as well as the room. Just entering the hotel gave us a sense of wanting to be there, a calm and tranquility very rare to find.

Really nothing that we did not like. If anything, food at the restaurant breakfast was maybe not at the level I would have expected relative to the rest of the hotel. In a similar way, the onsen was not the best we had ever experienced.

Noa at the front desk was an absolute professional with with knowledge, charm and good sense of humor. The hotel was fantastic on multiple levels. I would not hesitate to go back again.

The grounds were marvelous but somewhat isolated, but that was okay for us because we only had a short stay.

Beautifully designed and landscape property with an awesome view of the Inuyama castle. My room was comfortable and spacious, and the staff also thoughtfully gifted me with some local sweets for my birthday. The hotel onsen was also clean, new and well maintained. Another highlight was the complimentary entry to the adjacent Urakuen teahouse, which was small but very tastefully designed and perfect for a short mindful walk ◡̈

Dining options at the in-house restaurant can be rather pricey, but at least the quality of food was great!

Breakfast - food range very good. The heater for bread/cake is quite not easy to operate it, the time control not user friendly. 2 days dinner at hotel restaurant, the waiter Rai very good in service and flexible.

Dinner - Semi buffet quite disappointed due to the food range is limited.

The entire experience was beautiful- from the first view on entering the hotel , the design of the gardens , the bedroom suite , and the professional staff. We had the most amazing stay. Thank you !

We could not fault it :)

Onsen is wonderful and beautiful; Location is superb, just next to the castle; parking is convenient, room is nice.

Only one staff is not too friendly when we ask about the transfer of hotel chain credits, but others are all superb helpful and friendly and professional