I stayed here in 2023 and loved the experience, so we had to come back in 2024. Breakfast and dinner were included in the price of the room, which when you considering all the food that was served was a deal. The traditional Japanese style room is an experience on its own. I just wish we had more time because we would have stayed longer! Dinner and breakfast went by time slot, which helped mitigate overcrowded dining.

We may have booked a smoking room because the entire floor in our wing smelled of cigarette smoke. We would have preferred a non-smoking environment, but we may have overlooked that detail during booking.

The baths were awesome great onsen. It was actually my first time having a town view at a ryokan I have only ever done countryside. Seeing fuji just there was incredible. Our room had a fantastic view. They have a great selection of beer and the food was great!

Our room wasn't supposed to be smoking but we didn't say anything. None of us smoke but we left the window open for fresh air and just dealt with it. It actually wasn't even that strong surprisingly

Outdoor onsen was great with all toiletries you need,

The slope to get to the hotel. No lift to lobby so carry my suitcase by myself, and the dinner was booked out when I arrived so had to get out and grab from outside. Other guests were a group of school teens quite loud.

set up on top of the hill, I loved the location and view of the rooftop open air onsen. also, the breakfast buffet was very good and I’ve had a few Japanese hotel breakfast buffets after living here for 6 years.

the onsen wasn’t hot enough but it’s august so.. there’s that.

Staff in the restaurant tried to prepare vegan food for us! Very happy with their results!

After booking i tried three times to communicate but no one replied

The room we had was huge and facing Mt Fuji. Onsen was complete with indoor and outdoor areas.

There is no coin laundry available

We were serve in english by just one person his name was Yamada and we really appreciate him he was tje sweetest

It seems like the onsen wasnt sulfuric water but just water with chlorine

The view from onsen was beautiful in the morning and the lobby was nice with a pond with koi-fish swimming around in it.

The floor we stayed at and the room smelled like cigarettes.

It was not possible to cancel without communicating through a lawyer and they did not accept a change of number of people by the time of check-in.