The hotel recently underwent major renovations. It is modern and clean, and still elegantly Japanese. Rooms are large and comfortable and there are little perks like free ice cream and ramen. The onsen baths are great, with a variety of private baths as well as the large indoor and outdoor baths. There is also a convenience store and a game center for kids. One thing to note, meals are not the traditional kaiseki meals served in your room. Instead meals are buffet style, with a good variety of dishes, Japanese and Western. This is a good hotel for families or couples of all ages.

We enjoyed the selection of onsens available and the comfortable, large rooms (we stayed in the Japanese style room). The location is also excellent as it’s only a very short walk to many of the sights in the town.

The check in process was very long. We initially arrived 1 hour early and we’re told to return at check in time (3pm) where we were greeted with around 100 other guests attempting to check in at the same time. We waited around an hour in the busy lobby before we could then check in.. which definitely had a negative impact on our first impressions of the hotel.

Our stay at Shuzenji Onsen Katsuragawa was a fantastic experience. The staff was incredibly friendly and welcoming, always ensuring that guests felt comfortable. One of the standout aspects of the hotel was the variety of complimentary services offered throughout the day, which made the stay even more enjoyable. A particularly nice touch was the late-night ramen, a thoughtful and delightful treat. The concept of having seven private onsens was truly impressive, allowing for a more intimate and relaxing experience. Additionally, the hotel’s location was excellent, making it easy to explore the beautiful surroundings.

The only slight downside was the food. While both breakfast and dinner were abundant and offered a wide selection, the overall quality did not quite match the rest of the experience. It was enjoyable but not exceptional. Despite this minor drawback, the overall atmosphere and service at Shuzenji Onsen Katsuragawa were excellent. It’s a great choice for anyone looking for a relaxing and well-positioned onsen retreat, and we would happily return in the future!

Everything was perfect, service, cleanliness, and so much fun and beautiful facilities! The private and public onsens were all stunning! The room was spacious with a large glass window that overlooked the green mountains across the estate. Our traditional japanese room came with two beds which were good for elderly members of the family, while the younger members slept well in futons. Absolutely relaxing stay. The buffets (dinner and breakfast) boast a huge variety of delicacies that were a feast for the eyes too! There were so many complimentary services like yukata rental, welcome drinks, ice pops, ramen, probiotic drinks, table tennis tables, and games room that my family enjoyed very much. 15 min downhill walk to Shuzenji river and other attractions in town.

Parking was a little bit far and directions to the hotel entrance were unclear.

There are many different small private onsen rooms in this hotel which is interesting. There is no dedicated shuttle bus, but there is a lot of regular public busses passing close by the hotel, which makes it convenient anyway. There is a convenience store inside the hotel which is cool concept and appreciated!

Nothing really comes to mind.

What a lovely classic Japanese onsen hotel. For the amenities and style, this was a great value compared to the other options in Shuzenji onsen. I booked 4 rooms for my group of 8 friends. We all loved it. We were the only foreigners there, and the typical guest was older Japanese folk or young families. The amenities are really so unique coming from the US. There is a karaoke lounge, arcade, conbini, game room, and more! There are a number of private onsen rooms, and we had no trouble finding an available one. (We stayed at the hotel on a Monday night, so it was a bit empty). Shuzenji Onsen itself is lovely and charming. The rooms had excellent vibes as well.

I would have loved to have a hot drink station available, like coffee and/or tea. I didn't opt in for the meals, so I can't say about that, but complimentary coffee and tea in the lobby would have been really nice instead of buying cheap coffee at the convenience store in the lobby.

It’s very well organized and comfortable. The meal time is a bit of a jostle but there were plenty of choices of food. It’s a public spa but there were 2 outdoor options in addition to the indoor one on the women’s side which was a nice surprise. We walked the close in attractions such as the bamboo forest arrival day and then ventured out by car for a lovely hike the second day. It was very family friendly.

It is huge and full of different facilities. Both public and private onsen are clean and comfortable. Must try the Anma king 6 massage chair outside the public onsen. It is so good that I wish I can ship one back home. Instructions are very tourist friendly with pictures and multiple languages. Drinks and snacks are fair price. Good selections of welcome drinks and free ramen from 9:30 to 10:15 pm.

Both buffet breakfast and dinner are soso. Lots of selection but many are dry but that's common problems for buffet I guess.

Reasonable rates for an excellent stay in Shuzenji Onsen. They provide welcome drinks and snacks and the dinner consists of a variety of wagyu beef, tempura and sashimi, among many other traditional Japanese fare. The Japanese-style rooms are generally large(er) with low beds making getting on and off easier. There are several outdoor onsens that you can reserve for private use, limited to 30 minutes. The hotel is a short walk to town to visit the Shrine and bamboo grove.

Nothing in particular

Centrally located in Shuzenji and walking distance to and from bus stop. My room had a great view of Shuzenji and the mountains and loved staying there. I also loved that they have 7 private onsens you could use.Buffet dinner and breakfast were tasty and had a good selection of western and Japanese food. Highly recommended for families as they had good facilities for babies, small toddlers, kids and teenagers.

It was busy and felt overcrowded at dinner time.