Absolutely stunning location. Beautiful historic building, spotlessly clean and comfortable with incredibly kind and friendly staff. The onsen baths were lovely and the peace and tranquility were very special. The meals were fantastic - two of our party don’t eat fish and the hotel went out of their way to provide delicious and varied alternatives. The staff who looked after meal service were so friendly and helpful, explaining how to eat the more complicated courses.

Having no beds or comfortable chairs in the room during the day may be difficult for some - though I’m sure the hotel would provide an option on request given their absolute commitment to making the experience fantastic for their guests.

An incredible experience in the Japanese countryside, on the Izu peninsula. Beautiful, traditional architecture (apparently in place since 1872!), in lush greenery, set on natural thermal baths (you bathe in so called onsens, in natural warm water). Stay includes preset breakfast and dinner menus, which are Michelin quality and would cost you 100s $ in Europe or America. So value for money is great too, even if the sticker price may seem high. Plus, staff is extremely attentive and polite.

It really isn’t a negative point, but something to consider: most staff do not speak any foreign language and you need to communicate with a smartphone or a tablet. It’s a bit of a beaten path and takes time to get to from Tokyo or Kyoto. But still absolutely worth it. Food is spectacular but they do not compromise: either you eat their Japanese cuisine or there is little alternative.

Staying in ryukan is a must of my trip to Japan and Arai Ryukan doesn't make me disappointed. Starting from the location of the ryukan which is very easy to reach. You get off to check in and the staff will bring your car to the parking. Checking in is my first impression. The staff is willing to answer your questions and will show you all facilities available. You will have your own personal caregiver. The dinner and breakfast are included in the price and they are very excellent. The onsen both indoor and outdoor are the unforgettable experience. The town attractions are located within the walking distance..

none

Everything was exceptional. The traditional building was beautifully maintained and every corner was photo worthy. The staff were friendly and took very good care of us. Our room was beautiful and spacious, we had a wooden tub in our bathroom to soak in and amazing garden views from the windows. The food was beautifully presented and delicious. Onsens were wonderful and each one had its own charm and feel. The place is a short walk from the bus stop and next to the bridges and bamboo grove, allowing easy access in the evening. The stay at this ryokan was definitely a highlight of our Japan trip and we’d love to stay here again.

Beautiful ryokan, very traditional Japanese, has a beautiful garden and pond with Koi inside. The outside baths were really nice. Food was delicious and for a really good price. Staff were so nice and caring, they really made our stay memorable. Thank you ❤️

The property itself was amazing. One thing that was unfortunate is that the walls are very thin, and some very loud people were stomping around on the 2nd floor from 6 am, so we couldn’t get a good sleep….

Stunning ryokan with beautiful onsen. The kaiseki meal was spectacular although as we were a family group, they served us in a dining hall of sorts, which had bright lighting and little atmosphere. Definitely would have been nicer to dine in our beautiful rooms. A beautiful ryokan all round. We reserved the private family onsen as our kids were laggy about bathing with strangers, and it worked perfectly.

Words cannot describe how special this place is. The most wonderful hospitality, onsen, koi peacefully swimming around the buildings, immaculate Japanese gardens, a bubbling river to look over whilst sipping green tea. Pure relaxation and luxury. Prepared a special vegetarian meal as well. Arigato!

Absolutely nothing - it was all perfect

We had a wonderful stay. The location and the place itself were beautiful. The staff were very kind, and Hasegawa took especially great care of us. The onsen was lovely, and the traditional dinner was a unique experience with many courses and a variety of flavors.

The yukata weren’t ironed

This ryokan is huge with several onsen baths. We were served dinner and breakfast right next to our rooms. Staff helped us a lot in getting a large taxi to take us for a day trip to a museum. The ryokan is convenient and a short walk to the shrine, bamboo forest, shopping, etc.

Both dinner & breakfast were outstanding, and the location also got things around to see.

Everything was fine. I can't pick something I didn't like. If we stayed more than two nights, then maybe I will find things, but I am not sure if they changed their menu; I wonder if I stay again, will I get the same menu and food?