There were some staff who can fluently speak english. The place gave us countryside vibes and is literally located in countryside of Japan. So if you want a peaceful & relaxing place to stay , this is the place for you when in Izu or after you went for a swim at Shirahama. About an hour from Shirahama Beach in Shimoda. They have onsen and indoor pool as well. I’ve noticed a free shuttle bus going to the onsen , spa & pool.

I know this is an old hotel and the first place we arrived at seems a bit creepy for us. Thank God after calling from their old hotel lobby we were transferred to a less older version of the hotel. Gives us very old style Japanese vibes even in the rooms with their designs and furnitures. But we were surprised that we had a sound sleep during our stay. Though at room 228 my brother told me there’s a bug 🐜 crawling at the entrance of their room. The place is huge so be sure you have company as always.

The location was great, in the middle of the forest with a beautiful view and fresh air.

This hotel has several buildings and the building we stayed in was terrible because it was full of stairs and no elevator. In order to reach our second floor room we had at least 3 parts where we had to go up and down the stairs. Even from the entrance to the building there was no smooth way over the small stairs. It was a trouble for us because we have a 4 years child and a baby so we were full of luggage. But happily the staff of the hotel helped us. Also we didn't have wifi in the room and we had to pay for amenities and onsen. So we definitely don't recommend it for families with babies, charged with a lot of luggage and kids, nor for disabled persons because it's impossible to go up and down all those stairs and uncomfortable to ask the staff of the hotel for help.

Onsen open till 12am. Several types of spacious rooms. Comfortable beds. Clean bathroom and toilet. Coffee set in western style room. Air-conditioning controls are good. Yukata for kids.

No security and less lighting outdide. It's difficult to go out after dark (from one block to other). Furnishings and fabrics were aged and need replacement. No food options if restaurant is not pre-booked. Need to travel downhill 5kms to convenience store. No coffee set in Japanese style room.

Huge and clean rooms, it’s quite old but very well mantained. great onsen with sauna and rottenburo. We are 5 persons and stayed very comfortably here. It’s a very well equipped hotel at this proce. It exceeded our expectations

It might be little convinient if you don’t bring your own car but they have shuttle running very frequently. Also I think the breakfast is quite too expensive.

The room was very comfortable and spacious by Japanese standards. There's a free shuttle bus operation between the station and the hotel. The location is very nice with good views.

It's a bit far from the heart of Shuzenji.

I like the hotel vibes and design. It was lovely. The bar is surprisingly affordable compared to most of the bars in Karuizawa (judging from online research).

Nothing. It fits my expectations.

The price was okay. The location although it is far from Shuzenji onset area, but is located in a very green and beautiful place. The room is really spacious.

Breakfast not included, and expensive to buy in the hotel, 3000 yen per person. No onsen in the hotel, one should go to the Marriot Hotel by bus, free hotel bus.

Loved the super large family room. Lovely tatami rooms with futons. Indeed a bit old furniture, but still very nice and spacious. Very nice onsen. With the kids we also had fun playing badminton, ping-pong and basketball. All free of charge. Very nice experience for all at a very reasonable price.

1) Well, some of the room furniture and hotel facilities (the outdoor playground/mini golf for example) might need a revamp as a bit old. 2) That lack of Wifi in the room. I believe that being in 2022, having Wifi available in your room is a definitely must...I instead had to go to the lobby to get some work done....Indeed, please invest in a few rooters...yes, it is very much needed. ;)

- Gorgeous view since the hotel located up the mountain. - Very quite place. - Spacious room.

- It's not a big deal but most of the A/C remote control in Japan are in Japanese language which is a bit inconvenience.

Spacious suite for the family. Located in a forest, birds chirping in the morning. Hot spring spa with all necessary facilities. The staff is professional as always.

The check-out time is a bit too early, at 10:00 am. If it could be extended even to 10:30, it would be much better not to hurry in the morning.