- excellent service. I mean, way above average. They tried to be helpful in every possible way. - balcony on the seaside, with a view on Mt. Fuji and the bay. - onsen opens into the sea, and you can spend time in it contemplating the stars and the view. It just doesn't get much better than that (!) - rooms are very spacious which is not very common in Japan - bedsheets were of much higher quality than they usually are in hotels. - island, and the surroundings are very beautiful, esp. when the weather is sunny - hotel restaurant is of excellent quality. Our dinner on 1st day was something to remember. Also, this is a very interesting hotel - whoever designed it, must have styled it after hotels in the bay of Naples and such. Motives from Italian hotels in the Mediterranean are apparent both in the interior and exterior.

- Wifi was rather unusable. I used cellular internet to get by. - there was some wear and tear here and there, but we didn't care because there was so much to like, it came with it's own kind of charm.

Excellent location with instant holiday feelings in the moment the shuttle boat is departing from the pier nearby. Onsen and apartments come with a view to Mount Fuji. The French interior makes guests travel back in time - in a positive/romantic way. Rooms and the entire building are very spacious. The staff is very professional and helpful.

Only minor points: If you carry heavy luggage, you need to lift it over a few stairs at the entrance. There is an abandoned pool which could either be revived or turned into something else (e.g. a seating area?!). As warned during the check-in, the WiFi signal is rather slow given the hotel is placed on an island without modern cable connection. Again, all these points are only minor ones. Again,

The staff was excellent. The room they gave me was a huge suite with a great view of Mt. Fuji from the bathtub, and the bed linen was the softest I've ever slept in. Breakfast and dinner (western style) was also outstanding. The complimentary shuttle bus from Mishima Station and the short ferry ride to the property was very much appreciated. The property is on a lovely little island with a nice walking path circumnavigating the island. The best part was the view of Mt. Fuji - with lots of credit to Mother Nature. I was very lucky to be here on a day with a clear view of Mt. Fuji! On a not so clear day, the location would not be as exceptional.

Due to the gale force winds, they had shut down the outdoor onsen for safety, but of course, it's not the property's fault. The building and the garden was in need of a bit of updating here and there, but it's possible that they would spruce it up for the warmer weather.

We have booked a room with the view of Mt. Fuji. I tried to manage my expectation because usually the pictures would look better than the reality. It turned out it is exactly what is shown in the app. The staff are nice and helpful. We bought half board stay, and the food quality is great. The utensils they use are high class, and we are impressed.

We don't have any complaint at all, but visitors should be aware that the hotel has a certain history, and therefore, please don't expect modern decor and style.

The hotel was very charming with a history. The hotel was very clean and although there were quite a few quests at breakfast, it seems very quiet in the corridors and lounge. Excellent location to go to for relaxing. Breakfast had a good selection of a healthy western or Japanese breakfast. The staff at check-in and breakfast were very friendly and helpful.

While the hotel was maintained very well, the surroundings showed signs of aging. This doesn't matter at all when you stay at the hotel however we explored the island (walk around the island and a hike up the mountain to see the shrine).

Beautiful hotel rooms at a uniquely special location. Excellent breakfast and friendly staff. Many included facilities including an Onsen, lounge access and complimentary access to the marine park, frog museum and boat rides.

The hotel and island (Awashima) have seen better days with many areas in need of maintenance and repairs. They’ve certainly done their best with what little they have and made sure to not skimp on the parts that matter the most for the hotel.

Beautiful hotel. Delicious French style dinner, Great! Japaness and western style breakfast buffet in a dinning room and a terrace with a view of Mt Fuji and ocean/Suruga bay. Great! Outside natural arranged hot spring bath by the ocean as well as the inside bath with a view of Mt Fuji and ocean/Suruga bay. Great! View Mt Fuji and ocean/Suruga bay from our balcony. Great!! View of Mt Fuji and ocean/Suruga bay from our rivate bath tub in room. Great!! Seeing Mt Fuji and ocean/Suruga bay from every where. Great! Walking around islandand hiking to the Awashima Shrine, Great! In one word, Every thing is perfect. Great!! Wish to visit here in a near future.

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Breakfast was excellent - choice and quality and the attending staff were outstanding. Location on the island was fabulous. Front office staff were excellent, led by Megumi Ogawa who satisfactorily resolved a booking rate issue.

The building is a bit dated but still holds fantastic charm. The carpets certainly need to be renewed. It detracts from an otherwise beautiful building and setting.

I stayed there for two nights to celebrate my wife's birthday and was pleasantly surprised to be upgraded to a larger room free of charge. Thank you very much. The staff were very professional and kind. We had dinner at the hotel restaurant and the food was delicious. They also served a breakfast with a variety of choices, including Western and Japanese style options. We were very satisfied and will definitely stay there again.

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The location is incredible right in front of Mountain Fuji in a tiny island. The hôtel is from the 90´s with limited facilities no gym, internet is not working in the rooms, no room service, no restaurant for lunch but it has an incredible charme & the dîner is very good. The room are very large facing the sea!