I love the fact that it had an outside onsen that was perfect and much needed after a day of walking and exploring the area. The breakfast in the morning was everything I needed. Most restaurants didn’t open until 11 or they were dinner restaurants and opened at 530. Very convenient. The staff on the property was so polite and although I didn’t speak too much Japanese, they made sure to find a way that we could communicate.

Everything was great I loved it

The room is pretty big, and near station, overall is good and the staff are very kind,,

But the room not sound proof, when sleep at night outside really noisy, car sound and train so noisy, we can’t barely sleep at night

Under my expectation, room is too small and reception lady whom is non-english speaking is not aware of booking.com reserved booking, end up we spend lot of time communicate on our booking. However, on next day the breakfast serve is superb and our room got accidently locked & unable to open door inside where my hubby is outside and staff attended with prompt action to fix it. Good praise to 2 young lady staff (breakfast & reception) serve us on day 2 upon check out time.

lack of preparation for guest check in, especially tourist

Room decoration

even I showed them screen that I have paid for booking.com in advance while checking in. They asked me to pay again at property. next day I check credit card app and they charged me twice. I called the staff and they told me they can’t read English and requested me to contact booking.com. I don’t think it is my responsibility to do it though. Also when checking in they don’t know what type of room did I book. I was looking for email and staff asked me to step aside for other people do check in first. So disappointed with their service.

Nothing

Smoking smell in all rooms I check 2 rooms but I cannot stay .