Excellent location, beautiful & immaculate hotel with top notch amenities, delicious & unique breakfast with special touches here and there (vitamins, house- made health juice, etc). Staff went above and beyond for guests - friendly & consistently offering great suggestions or assistance without being asked. Front desk was able to assist us in finding a last minute private transfer from airport to hotel after we missed our connecting flight the evening prior to arrival. We loved the easy & prompt hotel shuttle, in-house ski lockers with heating elements to ensure dry gear the next day, tranquil onsen, location of hotel (close enough to walk to ski lift and restaurants but set back enough that the hotel felt more intimate), extra linens and comforters in every room. 10/10 stay - an absolute recommendation - our family's new favorite place for a getaway.

Overall, it seems that beds in Japan are quite firm. Beds at Intuition were medium firm - not quite as hard as a rock as other hotels, which was appreciated. Would be great if they could offer removable pillow top for US guests that tend to choose fluffy and softer bedding. We were able to take the extra comforters from the closets and pile them under the sheet to create a pillow top, which worked out fine for us.

Absolutely loved our stay. Room was spacious and clean. Also had a washing and drying machine all in one which was very useful. Staff were very friendly and go above and beyond - special thanks to Sophie, Jessica, Hannah, Zach, Honza, Charlotte and Guy. The concierge team were so knowledgeable and always greet you with a smile which makes your day. The outdoor onsen was spectacular as you can watch the snowfall and feel the coolness of the air and snow whilst in the hot bath.

Whilst housekeeping was completed daily, used cups were not cleaned daily. Just a little downside but otherwise we loved our stay and will be back again next year!

Nicely designed. I stayed at the studio, it was clean, comfortable and warm. One of the reasons I chose this place is because of the washing machine in the room. I’m surprised how efficient and silent it is. The staff are really helpful and friendly. Offered us a sleigh and helped us with our luggages. They also helped to clear the snow on our car.

My bedside table has a huge water stain. While I agree with them that the cleaning of the room can take place once in every two days, I wish the cleaning can be more thorough- they gave us new towels but the used cups were not removed and replaced. Since there was no kitchen sink in the room, it was hard for me to wash the cups.

The location was very convenient, the hotel and amenities were amazing, clean and comfortable. But what stood out was the incredible and friendly staff who would go out of their way to help you with your stay. They are eager to provide information on nearby restaurants, giving their personal recommendations, and not only did they give us free shuttle service into town, they did it with such friendliness and made us feel really welcomed. Next time i'm visiting Niseko, i'm most likely going to be staying at intuition.

Good Location, very friendly and helpful Staff, relaxing onsen, very clean n comfortable rooms with a great view - everything was perfect 👌 Special mention about few staff who went out of their way to help us - Zak, Simon, Sophie, Harley, Honza, Tahley - Be it finding a vegetarian restaurant or, helping us with our ski stuff.. and keeping kids engaged while we did a quick stop at the family mart - thanks to all the friendly staff :-)

This was literally one of the nicest hotel experiences of all time! We were so impressed by every detail - the hospitality and friendliness of the staff, the convenient rides that were provided by Sophie and Guy - they were so cool - the onsen, the rooms and toiletries, the onsen... we could go on and on about how blown away we were by the experience. 11/10 would definitely recommend to anyone looking for a luxury ski hotel experience in Niseko!

My wife and I stayed for 5 nights. The standout were the staff. Friendly and very professional. Nothing was too difficult. Rooms are spacious and comfortable. Breakfast is excellent. Outdoor onsen is fantastic after a day on the mountain. Locker room is fit for purpose. Heated, secure and well ventilated.

Our room was listed as having a bath tub by booking.com The matter was reviewed and resolved promptly by the general manager. The price point. However, staying close to the lifts in Hirafu is a premium product.

Very conveniently located a few minutes walk to Hirafu's restaurants and shops, beautiful in an understated way, well designed and comfortable with immaculate facilities. We stayed during off peak season (late March) so we got a very good rate.

Lobby is not as grand as Setsu or Sansui. Staff sometimes can be a bit cold but we didn't really need to interact with them much except at breakfast or at check in/out (in fact we don't see much of anyone around but that's not an issue in itself)

Very new resort in Niseko Hirafu, quite modern hotel with onsen in hotel , 300 meters walking distance to Ace family lift , convenient. Ski locker room is very nice and very easy to access. Room is quite nice and good size , breakfast quality is good .

Busy time of breakfast 7:15-8:15 , you need to wait a little bit , maximum 5 mins

Nice staff, convenient & flexible shuttle service, easy access to the ski lifts, restaurants and shops

The restaurant is a bit too small, always no seat in the morning. For the room service, I had to order takeout from the restaurant via TableCheck, which was a bit complicated.