Hotel which doesnt impress on first site. But it has a lot of great things going for it! Location: you can ski to the slopes and ski back to the hotel. There is a great onsen! Absolutely adored soaking in the hot water after a long day skiing. The breakfast is Japanese style with some bread possibilities. But it is healthy and good. The hotel is at walking distance to some nice restaurants in the neighbourhood. We stayed in a Japanese style family bedroom and slept on futons. It was nice overly comfortable, but nevertheless a lovely experience. Great value for money!

Pillows were really not comfortable.

Fantastic location. Ski in ski out. Walking distance from Hirafu welcome center and in town. I loved my in room private onsen with a view of ski slopes in Niseko. The staff were very friendly and helpful. They held luggage for me when I arrived early so I could ski, they have changing rooms, storage lockers, ski lockers, and large wonderful public onsen that was never crowded.

The building is older and doesn't look like much from outside, but the rooms appear recently remodeled, very nice inside, comfortable and quiet.

Amazing facilities and super convenient for access to the ski lift. Great location in the town and friendly staff who kindly gave us complimentary champagne for our anniversary. We had the “non smoking deluxe twin with private onsen” which was soo worth it for the private onsen! The photos don’t do it justice. We loved our stay and wished we stayed longer :) won’t stay anywhere else when coming to the snow in Japan now, will definitely be back.

Nothing, it was superb

We loved the private Onsen - so nice to come into after a day on the snow. Our deal included buffet breakfast which I'd recommend. Staff very obliging and friendly. There's no longer a bar at the hotel (used to be), plenty of nearby options. We have stayed here several times and the main attraction is both the public and private Onsens.

Some extra hooks in the bathroom for towels would be handy. The Prince is starting to show it's age, but is very clean and comfortable.

I’ve been here for 4 days. I liked the service mind of staffs. They were not only friendly but also kindly to visitors. However, the infrastructures were old fashioned but the facilities were well functioned.

I met an elder male staff, worked in a night shift, he talked to me unfriendly. This event happened in a night, approximately 08.40PM, my friends and I were walking through the family lift exit in the 1st floor. Unfortunately, the exit was already closed (at 08.30PM), he informed us this exit was closed, consequently we went to the entrance. Therefore, this male staff walked behind us and asked me loudly “They (my two friends) don’t stay here!”. I felt, why did he ask me more friendly because my two friends and me accepted his information. This event made me upset. I was his guest, so he should treat me more friendly.

Staff was awesome and very helpful. They made us feel welcome and helped with issues we had like ordering a taxi or getting information about surroundings. 10 stars for staff. Rooms were clean. We had in room onsen. It was small but the view was great. Breakfast buffet was great. Lots of things to choose from, Japanese and western. Ski Lyft was very close to the hotel. Price was also reasonable. There is no other place where you can have an in room onsen for this price.

For 3 adults room felt crowded and small. The two bed room was the same space as 3 person tatami room. So, not much more space for an extra person. It also was very hot and smelled musty. Perhaps the musty smell is from the onsen. Onsen was small too, could only fit 2 people. Sleeping on futon was uncomfortable, it was very hard.

Room was in the renovated wing which was a significant improvement from the previous older ones. Breakfast is excellent as before. In-room onsen was a bliss! Location was excellent.

The room was a little too warm and the thermostat will not go below 20C. Buffet dinner was less impressive and not such good value for money.

We loved the ski in and ski out here in Hirafutei. It was super convenient leaving our ski gear in the lockers downstairs and you can walk straight out to the ski lifts. The Onsen in our room was absolute heaven especially after a long day of snowboarding. Restaurants, convenient stores and ski hires are walking distance from the hotel as well.

Can’t think of anything.

1. Private ensuite onsen 2. View of Mt Yotei in front of onsen 3. Choice of public onsen (which was huge) & there were 3-4 in the women’s onsen 4. Good breakfast buffet 5. Within 7-10 min walk to Grand Hirafu base & welcome centre (connecting bus to Kutchan station) 6. Newly renovated private onsen room 7. Loads of snow around the hotel & you can view the slopes & chair lifts at the breakfast area

1. Thin mattress for the traditional rooms 2. Pillows were very thin & hard 3. Outside facade looks old (like it’s built in the 70-80s) probably due for renovation on the outside 4. Front counter looks old & tired too 5. Dinner was not advertised at all so not sure what’s available 6. No cafe at lobby 7. Staff needs to learn better English

The location for skiers was ideal. The breakfast was interesting and very good. The public Onsen was a huge bonus. We loved it and used it every day after skiing. The rooms had an authentic Japanese decor and we loved sleeping on the futon mats.

The Deluxe Tatsumi Room was very comfortable for 3 people. We found the Private Onsen Room not as comfortable for skiers as not as good entrance space or facilities to hang our jackets or put our shoes.