Location!!!! It was in the perfect spot so close to supermarket, food trucks, coffee, lift. The team were so kind and helpful. It was super quiet and warm and way bigger than expected. It was associated to the vale hotel so we got an onsen for reduced price. We also used niseko sports at the vale to store our gear and the vale is located at the base of the ace gondola. Super convenient. Highly recommend.

I think it was a bit expensive but everything in Niseko is fairly pricey.

It is an amazing place to stay!!! Spacious apartment, clean, great location, super friendly and helpful staff. You feel like home😊 There is only one thing I would wish: coffee machine. There is instant coffee available in the apartment and two shops about 2 min walk, which are selling great coffee. But when you just wake up it will be nice to make your coffee and not get dressed and walk outside in the cold to grab one. Apart from that we had a great stay at Freshwater.

The property is great, rooms were clean, beautiful and spacious. Location was amazing and staff friendly and helpful.

DO NOT USE THE CONCIERGE SERVICE to book lift tickets, ski rental equipment etc. the company that owns this property will email you to assist with booking other activities for you after you book the place. Our lift ticket code that they sent us did not work, the people at the lift could not help us because we used a third party, long story short, wasted half a day and did not ski and did not get our refund like they said they would.

We had the one-bedroom apartment that is quite spacious for our family of three. The apartment is clean and with a nice view to Mt. Yotei from the living room and bed room. (try to get 4th floor and above) The kitchen is fully equipped with stove, oven, microwave, fridge, dishwasher. There are also washer and dryer in the apartment. The parking include both covered and uncovered parking areas and we did not have problem getting covered parking during our 3-night stay in early April. The location of the apartment is close to the main road and is walking distance to many restaurants. It is 7-10 minutes walk to the family run lift.

One of our biggest complaint is the bathroom. The shower does not have a shower door or curtain so water splashes around. The toilet clogged once and we had to call the maintenance. The ski storage room has a moldy smell. The front desk service time is limited around the check-in/out time during the winter season and was not available from 4/1.

I booked the apartment with 2 rooms. It is spacious, big living room, big kitchen, big bathrooms, big dinning area and nice view of Mt Yotei. My family loves the place so much and enjoy their stay. The location is near and in walking distance to Grand Hirafu Ski Resort if you don't drive. There is a Lawson next to the building in less than 100m walking distance. Most importantly, the apartment is well-equipped with the amenities, enough towels, enough kitchen cooking and dining amenities, got washer and dryer too. I highly recommend the place for family travellers.

I reached earlier and thought of parking my car at the premise first, however I reached at the time when there is no front desk service, so someone helped me to call and I waited for like 15 mins for a guy to come by, he told me I couldn't check in earlier but can park my car in the open air area but he sounded not familiar with the place and I felt like he didn't really know much to assist me, so ended up my car was park in open air area with snow storm, later I realized there is 2 indoor parking spaces and I wish someone could have told me so, so that I could save time in clearing the snow on my car, even the different guy who helped me with check in never told me so. But overall it wasn't a big issue.

My stay at this studio was absolutely delightful. It was clean and thoughtfully organized. The amenities provided made my stay comfortable and enjoyable.The location of the house was also very convenient, with easy access to nearby Grand Hirafu and restaurants. Overall, I had a wonderful experience at this studio and would highly recommend it to anyone looking for a peaceful and charming retreat. I can't wait to come back!

Nil

We loved how spacious the apartment was, it exceeded expectations. It was comfortable and well kitted out. The team there are really friendly and extremely helpful. The location was also a bonus. We really enjoyed our 6 night stay. It was easy to walk up to Kind Gondola for skiing or the family slopes.

We loved everything !

Great pickup and drop off service from the train station. People who worked there were very polite, friendly and offered great service. Seicomart, lawson and the niseko united bus stop was just within 100-200m of walk. Very convenient for our family. All you needed in the unit was also provided. Very central at hirafu area. Will definitely recommend to others.

The room was fantastic. Lovely and clean and modern and we had a nice view of the main street.

The only thing that let us down here was the pick up/drop off service. It wasn’t clear that we would get picked up from the welcome centre so we walked to the hotel with our luggage. We were then told we would be dropped off on departure but the staff never showed up so we were left scrambling to catch a taxi and nearly missed our bus.

The staff, Arthur, Louie, Luke and Kane were very helpful. They rescued us from Kutchan on a very cold and snowy night when there were no taxis available. Looked after us during our stay and got us to the bus early in the morning on the day of our departure. Thanks guys!

It’s expensive but then everything in Niseko is.