Really beautiful house. Immaculately clean and fantastic facilities. We particularly enjoyed the coffee making kit and the automatic onzen. Perfect for a couple.

Almost everything was fantastic to be honest. Perhaps the location is a little far from the Sanjo, Marutamachi area - but as long as you are comfortable with getting the bus that isn’t a problem.

the whole property was clean and comfortable. the outdoors bathtub was amazing to soak in after a long day of exploring

Beautiful house in a great location The outside bath was an added bonus

The house itself is beautiful and very articulate in immersing you into Japanese history and culture.

Once checked in. We realised the tatami mats were nowhere to be found. Upon contacting the property, they said we had to pay an extra charge for them. (This is not presented anywhere in the TWO BEDROOM HOUSE listing.) We are two adults, who needed separate rooms. The tatami room was completely bare. Impossible to sleep in without the tatami. Their reason, unstated in the listing, was they do not provide two rooms if only two people are staying. This is extremely misinformed. And although the property ADMITTED THIS and blamed restrictions of booking.com advertisment. Which booking com denied to be true. They still refused to help and provide Tatami THAT EVENING. We didn't get a room until after midnight after searching for a hotel..which means we had to cancel our excursion the following day. Our Kyoto trip was heavily tainted by this lack of humanitarianism. And responsibility of misinformation. I wrote the property around 20:30, we checked in at 14:45. 5hrs45 past before we wanted to go to sleep for our excursion in the morning. The back and forth continued until 23:11 until we finally checked out and went to stay at the Hilton hotel. We had no choice. And the property stopped responding to my messages. The property was very unhelpful, very dishonourable concerning their own misinformation, and until now they have not replied to my last messages. I am currently.in the process of trying to get a refund from Booking.com. If you do not get what is advertised and paid for, it is false advertisement, and any clause or condition becomes invalid. (Refund policies for example) If you stay here and are more than two, as most of these reviews have come from bigger groups, this would not have been apparent. So maybe this is why there are no reviews such as my own until now. Furthermore.