The staff was super nice and always one step ahead of you. The place was spotless, and the room was spacious and comfortable. Both the public and private baths were amazing. They lend you yukatas for free to enjoy a traditional onsen experience.

The passage to the private bath was through the shower, which was a tiny bit annoying

Immaculately clean and comfortable. Comfortable beds and bath. Spacious too. Good value

I wish there was a little more flexibility with reserving meals. If you don’t specify you’d like to purchase meals at the time of reserving - it seems they won’t be able to accommodate you if you change your mind.

The room was as advertised. The staff service was great. They explained how to use the amenities in the room when we arrived and gave us sweets/tea. There was a dining table with 2 doors, 1 at the entrance way and 1 at the living room so the staff doesn't need to pass through the living room to serve you food (for privacy reasons) which I thought was very well designed. We were able to select 3 yukatas for the 3 nights we stayed here. We didn't use the public onsen because we had a private one in the room so no comments on the onsen they have. The tatami room was huge and spacious. The bed was great. Aircon was easy to use. The private open air bath was well decorated with plants.

It is a big of a steep slope up from the shopping street so it might get tiring after a long day out.

The room was amazing and the stay felt very luxurious. All of the staff were friendly and welcoming, and we were served green tea and a sweet in our room on arrival by our room attendant. The location is in an onsen town and there are plenty of food options nearby if you decide not to go for the meals provided by the hotel. There is also a shopping arcade where you can buy local souvenirs really close to the hotel.

Its not really a "dislike" but we did find some elements difficult due to our lack of Japanese language.

Well it's basically perfect for a couple. We are even disappointed of ourselves for not booking a longer stay. The outdoor bath is spacious (more than it looks like on photos) and very restful. The futon beds were comfortable and all the equipement was beautiful and perfectly working. It was sooo spacious that was almost like a tiny apartment. The staff was also very kind with us and very welcoming.

Location is great, very near Dōgo Onsen. Lots to see and do nearby. Room was a great size. We enjoyed the bath in the room.

The room was very light as it backed onto a building which had a very bright light flashing until midnight. This was on and off/constantly changing so really not great for sleeping. It was impossible to sleep with this! The room had no proper blinds/curtains so was also light from about 6am. We didn’t sleep well. With blinds to block out the light it would be much better.