The staffs were nice and able to speak English decently. The hotel is located pretty close to two train stations and shopping streets. I like that it is not located in a very busy and crowded area, so it wasn't noisy at night. The amenities were good too, they offered more choices of shampoos and the likes. Value-wise, this hotel is a quite good choice.

First thing I noticed (and perhaps should have checked more beforehand) is the view. I think I'm used to staying in hotels in Japan with windows facing the street/city. So when I opened the curtain and it was facing another wall, I was surprised. Cleanliness could be improved, there is a bag left by previous customer (maybe). I also wished that we were given two key cards because there were two of us and maybe daily bottled water would be nice. Other than that, everything else is as expected from typical hotels in Japan.

Comfortable beds, free amenities including yukata sleepwear, free drinks and snacks at the lobby for staying guests, fun crossword to complete for a chance to win prizes via the gacha machine, friendly/helpful/professional staff, great location and easy access to subway station and airport limousine bus, free deodorant spray for clothing and shoes in room, free airport taxi pick up service

Twin room was very narrow and not enough space for two luggages

Very nice location nearby Nagoya railway station, between Nagoya castle and shopping district. Room is small but clean. Plenty of supplies at registration desk. Personnel at desk are helpful and friendly. You can send and receive your luggage to another hotel from registration desk - this is very handy option. There is a smoking area and a self-service laundry with a large selection of manga.

The breakfast was mostly Japanese food and it was very tasty, but there was a real lack of sweet pastries.

The room is huge. A lot of space. Bath tub is nice too. The location is great Amenities were all at the lobby Pajamas, toothbrush, soap, shampoo, conditioner , coffee , tea, slippers, etc.

The staff just needs to be more helpful and learn to use google translate. Have the initiative to give directions or assistance. The tatami bed was not that comfortable so we put the other matress together .

The breakfast may be the best we have ever had in Japan, certainly it's the best on this trip. In a proper restaurant setting, too, with great views out the large windows. The rooms are so incredibly big, and the location is so convenient, a few hundred meters from the nearest subway, just a couple of blocks to the Sakae shopping district. And best of all the airport bus stop is right in front of the hotel.

Location is perfect close to metro/subway fushimi station exit E, just opposite to the hotel, there's many restaurants, and shops nearby,staffs are friendly, special mention to mr. ISHIMOTO he speak english very well, he is very helpful and accomodating! I'll definitely stay here again on my next trip.

They dont provide house keeping service..

We only stayed for 1 night, but the location was very convenient, just one stop from the main train station. I thought I booked a room with 3 single beds for family of 4 hoping it would be enough for us, but ended up in lovely and spacious top floor room with two large beds and two large futons, it was such a nice surprise! Breakfast was good and staff friendly.

Nothing.

The size of the room was sufficient, Air conditioning is good and very cold. Amenities are good with working cold refrigerator Ice cube station was a good addition including the microwave oven and vending machines

Bathroom was small and needs to improve exhaust as the steam from the shower and odor has nowhere to go and spills into the room. Location is just ok as, nearest train station is 4 to 6 blocks both ways.

The staff are very friendly/helpful. The amenities are extremely generous - there is a wide selection of skincare in the lobby. Industrial grade air conditioning - it's the one used in some of the restaurants with four vents in four directions.

The pajamas are definitely not one size fits all. The bed situation is a bit funky. The shower was a bit small for the room. The lighting is a bit tricky.

First timer in Nagoya, it was easy to reach. 5 mins to station and hotel staff are very helpful and professional. They have laundry room on one of floor and I got change from reception. There's vending machine on laundry floor. And you can pick skin care sachets for daily use. They have shampoo, conditioner, blow-dry in room. A small TV is there and dining table. It's in walking distance to majority of nightlife, shopping area . Getting taxi was not hard as well and it's one of best locations. They do have restaurants in hotel and vending machines beside hotel. Definitely will go back and will recommend everybody to visit Hotel Silk Tree.