* The room is quite good and one can see the lake from the hall. * Breakfast had quite a lot of seafood and the grilled seafood was especially tasty & generous. * Friendly staff. * Good onsen with coconut water to drink after. There was sauna as well. * Shuttle pick up and drop off were very useful & convenient, I was able to make the call from the train station upon my arrival (useful since I didn't have Japanese phone number).

* Dinner was decent, not as tasty as expected. There weren't any outstanding dishes except one of the appetizers. * Quite limited places to visit around the area. * Ventilation in the restaurant was indeed, not very good. I recommend taking shower after eating, else your hair would stink.

Nice dinner although there was no option to change anything as we do not eat beef

This spa was AMAZING! The staff are truly exceptional. I booked this place as our 'treat yourselves' part of our Japan trip for a night for my wife and I....and I accidentally booked the wrong night?! I was completely horrified as we had to travel the next day and had other reservations already booked. The staff were able to switch my reservation over to the day earlier and give me the same room for no charge!! It literally saved the vacation and this place ended up being the highlight of the entire trip! Everything is very clean and laid out for you, truly you don't even need to unpack your suitcase. The rooms are nice and the view is amazing. The public onsen was great and the private balcony onsen is an absolute must for a romantic evening/anniversary. The dinner was very fancy (very traditional food) and fun to try so many interesting dishes. Breakfast had a wide spread of anything you could want to fuel up for the day. My wife and I still talk about this experience often and how it was the thing we loved most on our 2 week trip through Japan. I highly recommend! :)

Zero complaints, everything was perfect.

Enjoyed Japanese breakfast very much - different selections for breakfast and loved the miso soup, very tasty with boldness to the soup. The dining and hotel staffs were very gracious, helpful, and hospitable. Also, I enjoyed the public bath experience in addition to our private bath in our room. The Lake Biwa walk was very beautiful (stayed during autumn). The town of Otsu is very quaint - for those that enjoy small towns. FYI - we did not get a chance to explore the town, based on my readings, Otsu does seem to have "numerous historical sites, temples, shrines, and other buildings". We arrived from Osaka via Tokyo and Kyoto, so this quiet town was what was needed. I would recommend Biwako Ryokusuitei, good place to decompress and reflect.... I will explore the town of Otsu next time I am there ☺️cheers!

honestly no complaints - we stayed only for 3 days - 2 nights, but only with this limited time frame, our overall stay was a pleasant .

Literally everything Best hot spring hotel we stayed at by far, staffs welcome us to the parking space and guide us to the room, happy hour in the lobby is very chill and relaxing, in room hot spring has amazing view. Dinner was amazing, we did not expect this level of food and cooking at the price point we paid. The public hot spring is also beautiful inside out. Very short walk to Lawson nearby, it was a perfect vacation for us.

Poor air circulation system in the dinning room, when they offer grill fish for breakfast the whole dinning room was filled with smoke. Can be hard to get to by public transit.

For the price, you cannot beat this hotel. It is a more traditional style Japanese hotel with a hot spring on site. Breakfast and a multicourse dinner were included in our stay. The bedroom we booked had a private hot spring and the room itself was very good. It is not a traditional hotel room, they will transition the room into the sleeping area while you are at dinner but that added to the charm. Those against sleeping on the floor on a futon (sounds odd, still comfortable) should be aware that that is part of your stay. Some of the areas of the hotel showed some slight wear, but overall for the price the service was excellent, the food traditional Japanese and generous courses, and the rooms were comfortably traditional. They offered a shuttle bus from the train station which was an added bonus!

Our arrival seemed rushed. We had originally asked to arrive at 2pm before check in and were told we could stay in the lobby until 3pm. With that in mind we booked a slightly later train to arrive closer to 3pm. I’m not sure if we needed to update them on our timing or if they needed specific arrival times but when we arrived our greeting seemed rushed as they hustled us to our room. Not sure if we missed instructions or if it is normally like that.

Top tier experience hidden just outside of Kyoto. Only wish we planned more time to enjoy the facilities (definitely check in as early as you can for the full experience if only staying one night)! The full complement staff greeting, snack on arrival, and happy hour drinks settled us in immediately even with their limited English and our bumbling Japanese. The public high ph onsen and accompanying Nordic style sauna were more than we expected. Our stay was then topped off with 2 amazing meals (don't skip the dinner and breakfast options!), a 15+ item dinner where every item was a surprisingly intricate experience (even the kids meal we purchased for the 10year old as enough food to stuff a grown man), and an equally well thought out breakfast buffet I wished I had the tonnage with which to sample everything!

Minor water stains on one wall of our room

An excellent ryokan with great food, clean rooms, and nice public baths. The atmosphere was quiet and peaceful. The staff were extremely polite and helpful during and after stay as well. There is also a free shuttle bus for guests who are checking in and checking out that heads to Ogotoonsen station. I would like to compliment Mr Toshi Kondo (Reservations) for his excellent service as my family left a phone charger head and wire in the room after checking out. He was able to help mail the charger out to a hotel in Kyoto where a friend who was visiting would help collect it and bring it back for us.

The view of the garden with two sakura trees, the terrace, the foot bath, the spacious and comfortable private bathroom, the room’s design, the incredibly delicious meals and the fact that there was a private dining room, the magnificent breakfast, the kind and cheerful staff, the cosmetic products in the room, the free minibar and its amazing variety… In short, everything was perfect. Thank you so much for the thoughtful touches and this unforgettable experience.

Nothing at all

My spouse and I came here for a one-night stay for our honeymoon, and reserved a room with a private onsen with a traditional tatami room that overlooked Lake Otsu and everything about this experience was phenomenal. The staff were friendly, polite, and respectful, and while we couldn't speak Japanese, tried their best to speak English with us. The facilities from the public areas (lobby and onsens), dining halls, and rooms were very clean. We loved enjoying the traditional experience of sleeping in a tatami room, which meant sleeping on the floor. The mattresses provided were surprisingly comfortable, and we actually got a really good night's rest. Waking up in the morning to peace and quiet, with just the sound of the running onsen water in our private onsen made the experience more memorable. We also had a private dining room, which we were served 11-dishes, and the food quality, presentation, and experience is what you'd expect of a 5-star hotel! We also loved having a private shuttle to pick us up and drop us off from the nearby train station to the hotel, especially since we were carrying quite a few pieces of luggage.

My only gripe with this hotel is that the air conditioning unit in our room wasn't strong enough, and so the combination of the morning sun and steam from the in-room onsen made the room quite hot.