The entire sprawling property is beautiful and well maintained. Its mixture of design influences works surprisingly well and the spacious rooms make it much more comfortable than other hotels around. The onsen are equally spacious and clean, and are the star of the stay. The terrace, reached via a short golf cart ride, presented us with a great view, lots of comfy seating and free drinks to enjoy the stunning late afternoon spring sun. 10/10 experience right there. The bar (with proper wood fire going in a hearth !) looked immensely tempting, though we had to trade the evening in for more onsen and sleep. Will try next time.

Maybe the remote location; but mostly because taxi meters in the area clock up fast. The shuttle bus is a useful service, but of course it only covers the route to the station and back, with a somewhat relaxed schedule and early end. Not a big complaint, though, part of its charm is its tucked-away location and resulting isolation and views. We will absolutely come back for more views, sleep and onsen.

Very spacious, luxurious and full of character. Beautiful artworks and antiques adorned the halls and foyers - we happily entertained ourselves for an afternoon exploring the hotel, wandering around its scenic grounds, and collecting the hotel stamps. Dinner at Minori was divine. There were plenty of vegetarian options, and we stuffed ourselves with about 10 dishes for 8000 yen (2 diners), which we thought was very affordable (we’re originally from Australia). The buffet breakfast at the French on-site restaurant was also wonderful, and offered a range of Western and Japanese dishes (and more!). Staff were very gracious and helpful. As native English speakers (with basic Japanese), we had no problems with communication. The shuttle to and from town was pleasant, although the first bus of the day left at 10am and the last one at 3pm, which we found quite restrictive given that a round trip via taxi is around $80AUD. Our room was lovely, with a very generous bathroom and tub. Only complaint is that the shower could have used a more thorough clean, as there was a fair bit of mould buildup! This is definitely an expensive stay, however, if you are looking for a luxurious stopover point to catch your breath and relax, Le Grande Hotel Karuizawa is ideal!

The check-in process was very smooth, friendly and professional with handover taking place in the room and she was very knowledgable. Beautiful secluded location, very good room and also onsen plus a good breakfast.

The shuutle bus timetable should be visible in Karuizawa and at the hotel. There is limited opportunity to walk outside of the compund without taking a car.

The hotel was very beautiful (very old school style) but we knew that when booking so we were not surprised. Beautiful onsen to sit and relax in and well at rotenburo (outside bath)and dinner was just fantastic. The beds were also very comfortable and in the morning we saw a deer outside our window. Breakfast was very good - there was lots of range of foods to eat and everything looked very fresh

Breakfast was very good - there was lots of range and everything looked very fresh except the scrambled eggs (very runny and looked like powdered eggs.

Michelin star French restaurant. great onsen. beautiful grounds.

distant from main sights. need a car.

Everything, great location, well maintained, huge bedroom with good comfortable furnishings, lovely grounds and a wonderful field of the hotel

Nothing this is one of the most memorable stays we had. We also had the excellent tasting menu at the French restaurant which was good funny. The onsens were very pleasant as well.

Amazing mountain atmosphere with a unique village like hotel and scenery. Staff were amazing as well.

Very unique architecture and located on a quiet hill side. Beautiful large room and well furnished. Corridor and reception areas are very well designed and furnished. Excellent reception and service by the staff. Very professional.

NA

breakfast was good! The bathroom space has a good design!

Service at the breakfast was not perfect. Coffee was served without milk and sugar. When used plates were picked up by the waiter they saw that the coffee cup was empty, but did not ask "would you like some more coffee?" In the bathroom hangers for towels are missing The light switches for the room are not user friendly.

I love how nice and cosy the hotel was. The staff were also very kind throughout our stay. We really enjoyed the onsen.

The toilet bidet was making the toilet seat wet all the time..