Honestly, it was my first time staying at a 5star hotel. The room was enormous and very clean (and the cleaning staff made sure it stayed that way during our stay). Far larger than anything I have experienced in Japan. It had a large and comfortable bed, a large bathroom with all the facilities, shower and bathtub. There were plenty of storage spaces, sockets for electrical devices and the internet connection was also very good. The room also had a great view of the city and Toyohira River. The staff was incredibly helpful and kind. Another plus was the spa access included. I personally used the sauna and the relaxation pools beside them. And I think there was also a gym available. The hotel also had three restaurants, each with its own menu and cuisine. You could also rent bicycles from the hotel lobby. - All in all, it was a great experience and a great place to unwind and relax after a day of sightseeing.

If I were really to nitpick: 1. it would be the location. It is about 40 minutes walking distance from the main train station, and about 10-15 minutes from the nearest subway station. But there is a bus station right in front of the hotel, and taxis are fairly cheap. 2. It would be the limited choices offered in the free bar. There wasn't really much to choose from, other than some tea and coffee. Of course, I did not expect champaign, but even more variation for the coffee would have been nice. But the bar has a nice view, so maybe that compensates it.

I can say this was one of the best stay experience in my hokkaido. some of the highlights are- 1. Very spacious front desk, it feels like you are at a palace. 2. Very supportive staff at front desk 3. You will get free lounge access at your floor 4. Big and spacious rooms and same for bathroom. 5. Nice in-room amenities. 6. Beautiful view from room of river and mountain ( do book river view rooms) 7. Good breakfast options even for vegetarian

I feel that hotel has started to show impact or aging and need little renovation 😬

I really appreciate the staffs. They are so helpful and kind. During check - in, I was complained due to there was no bell boy that helped in the lobby so i need to drag my suitecases alone and airport bus that i thought it was in the lobby but it turned out is outside the hotel. The staffs listened my complained carefully and they assisted me during my stays. They helped me booking taxi to city and when i checked out, they helped carried out my suitcases until in front of limousine bus stop since it was rainy snow heavily so it's hard to carry 2 suitecases alone. The breakfast buffet is excellent. I love it. The staffs really made my stay feel comfortable. thank you tsubaki sapporo staffs :)

Location..it's little bit far from the city but we can use taxi and taxi fare is quite cheap.

We had a lovely time at Premier Hotel! The lovely staff helped us with our luggage (even though it was 2 ski bags and 2 large duffel bags which were crazy heavy haha). They also provided some special towel art for my partners birthday which was a lovely surprise for him. The room was large, very clean and the hotel had amazing amenities including one of the best hotel gyms we’ve been to. The hotel is also close enough to walk into the main shopping area of Sapporo while being in a more quiet location. Big thank you to the staff at Premier Hotel TSUBAKI for our lovely stay.

I've stayed at this hotel several times over the years and remain loyal to it. Located outside the city center but conveniently on the way to Chitose Airport, it's ideal for travelers. The rooms are spacious, simple yet elegant, with a charming old-fashioned touch. The bathrooms are also spacious, featuring both a bathtub and a separate shower. The layout and design of the rooms make them a very comfortable place to stay. Recently, the hotel has added new amenities, including a gym/sauna and a lounge. While I didn't use the gym/sauna, the lounge stood out as a pleasant space to work or relax with a coffee or a beer, making a noticeable difference. The bar also remains a strong point, offering a good menu and excellent service from a professional bartender. This hotel provides excellent value for its price and is well-suited for short stays

There were some minor cleanliness issues, such as marks in the bathroom that seemed permanent and a dressing mirror that wasn't properly cleaned. The check-in process was also slow; despite arriving early to drop off my bag and already providing my information, I had to wait a long time for my key. This was something I noticed last year as well, though I don't recall such delays before the pandemic. Lastly, while I wasn't on the busiest floor, noise from other guests was sometimes disturbing, though this isn't entirely within the hotel's control.

I’ve stayed at this hotel several times over the years and remain loyal to it. Located outside the city center but conveniently on the way to Chitose Airport, it’s ideal for travelers. The rooms are spacious, simple yet elegant, with a charming old-fashioned touch. The bathrooms are also spacious, featuring both a bathtub and a separate shower. The layout and design of the rooms make them a very comfortable place to stay. Recently, the hotel has added new amenities, including a gym/sauna and a lounge. While I didn’t use the gym/sauna, the lounge stood out as a pleasant space to work or relax with a coffee or a beer, making a noticeable difference. The bar also remains a strong point, offering a good menu and excellent service from a professional bartender. This hotel provides excellent value for its price and is well-suited for short stays

There were some minor cleanliness issues, such as marks in the bathroom that seemed permanent and a dressing mirror that wasn’t properly cleaned. The check-in process was also slow; despite arriving early to drop off my bag and already providing my information, I had to wait a long time for my key. This was something I noticed last year as well, though I don’t recall such delays before the pandemic. Lastly, while I wasn’t on the busiest floor, noise from other guests was sometimes disturbing, though this isn’t entirely within the hotel’s control.

Location is good. There is a hotel shuttle that picks up from Sapporo Station every hour or so but since we missed it, we took a public bus from Sapporo Station to get to the hotel which was not too bad although crowded. We also appreciated that there is an airport limousine public bus that picks up from right across the street from the hotel. It may not always be on time though. The room was spacious and large for three people but there was a slight smell. We wish we got to use the fitness room and sauna more but it isn't open late at night so we would often come back too late for it.

Good location as bus from the airport stops right outside. Easy to access centre of town and main train station is short taxi ride. Vast reception area, great size of room, very comfy beds, friendly staff, Lawson supermarket opposite (handy because we arrived so late). We had breakfast in the smaller of the dining rooms (the large one tending to be for parties - food is the same though). Good variety of breakfast fare, good quality. We were also given an invitation to the top floor bar for a complimentary drink, which was fun as there is a self pouring Sapporo lager machine.

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The staff were nice and had good English. The hotel looked very fancy considering the low price we paid. The rooms were very spacious and also had a large bathroom with a separate bathtub and shower. There is also a convenience store on the other side of the road from the hotel.

The air conditioner didn't seem to be too effective at blowing cold air. The air conditioner settings were quite minimal so it didn't allow for much control.

Rooms were spacious and clean. There is also free shuttle service to Sapporo main station, which is convenient.

We booked 6 rooms for 2 nights, and the aircon in 1 of the rooms did not work on the 1st night and the staff only offered a small standing fan for the night. We also booked a separate room for another night (as we had an evening flight). We were supposed to checkout the 6 rooms at 10am and then checkin to the new bigger room at the same time. When we checked out at 10am, we were told the new room will only be ready in another 30mins. Shortly after; they delayed it to an hour. When we approached the front desk to clarify the delay, miraculously, the room was ready and they gave us the keycard to the new room immediately. Don’t know what went wrong but it was pretty frustrating to have such flip-flops/conflicting information.