The breakfast was very good with a large selection of different foods both japanese and western

The air con in the room is centrally controlled so the rooms had essentially no air conditioning at night, this led to the room being very warm at night

Great hotel! Lives up to its excellent rating. We liked it very much that we ended up cancelling our booking in another hotel and instead extended our stay here for the duration of our travel in Sapporo. Customer service is topnotch. Everyone goes out of their way to provide utmost comfort to guests. Special thanks to Yuhei for providing detailed information and immediate response on our queries even before of our actual travel as well as making an extra effort to arrange our special request. Likewise to Ms Miyuki, Ms Noishi, Ms Taba & Mr Nakamura for all the assistance. All other Staff who we failed to get the names were also very accommodating, friendly, welcoming & courteous. Room is clean and spacious, beds are super comfortable, water pressure is strong and shower is so relaxing. Buffet breakfast has wide selection and delicious. Very convenient to and from the New Chitose Airport. Airport bus stops infront of the hotel. There is a free hourly hotel shuttle service going to and returning from Sapporo Station (and always on time). Lawson convinience store is just across the hotel. Hotel rates are reasonable. Highly recommended. We will definitely stay here again in our future travel to Sapporo.

Bigger dispensers for body wash, shampoo and conditioner maybe better than the small one-time use bottles.

Honestly, it was my first time staying at a 5star hotel. The room was enormous and very clean (and the cleaning staff made sure it stayed that way during our stay). Far larger than anything I have experienced in Japan. It had a large and comfortable bed, a large bathroom with all the facilities, shower and bathtub. There were plenty of storage spaces, sockets for electrical devices and the internet connection was also very good. The room also had a great view of the city and Toyohira River. The staff was incredibly helpful and kind. Another plus was the spa access included. I personally used the sauna and the relaxation pools beside them. And I think there was also a gym available. The hotel also had three restaurants, each with its own menu and cuisine. You could also rent bicycles from the hotel lobby. - All in all, it was a great experience and a great place to unwind and relax after a day of sightseeing.

If I were really to nitpick: 1. it would be the location. It is about 40 minutes walking distance from the main train station, and about 10-15 minutes from the nearest subway station. But there is a bus station right in front of the hotel, and taxis are fairly cheap. 2. It would be the limited choices offered in the free bar. There wasn't really much to choose from, other than some tea and coffee. Of course, I did not expect champaign, but even more variation for the coffee would have been nice. But the bar has a nice view, so maybe that compensates it.

I really appreciate the staffs. They are so helpful and kind. During check - in, I was complained due to there was no bell boy that helped in the lobby so i need to drag my suitecases alone and airport bus that i thought it was in the lobby but it turned out is outside the hotel. The staffs listened my complained carefully and they assisted me during my stays. They helped me booking taxi to city and when i checked out, they helped carried out my suitcases until in front of limousine bus stop since it was rainy snow heavily so it's hard to carry 2 suitecases alone. The breakfast buffet is excellent. I love it. The staffs really made my stay feel comfortable. thank you tsubaki sapporo staffs :)

Location..it's little bit far from the city but we can use taxi and taxi fare is quite cheap.

We had a lovely time at Premier Hotel! The lovely staff helped us with our luggage (even though it was 2 ski bags and 2 large duffel bags which were crazy heavy haha). They also provided some special towel art for my partners birthday which was a lovely surprise for him. The room was large, very clean and the hotel had amazing amenities including one of the best hotel gyms we’ve been to. The hotel is also close enough to walk into the main shopping area of Sapporo while being in a more quiet location. Big thank you to the staff at Premier Hotel TSUBAKI for our lovely stay.

I've stayed at this hotel several times over the years and remain loyal to it. Located outside the city center but conveniently on the way to Chitose Airport, it's ideal for travelers. The rooms are spacious, simple yet elegant, with a charming old-fashioned touch. The bathrooms are also spacious, featuring both a bathtub and a separate shower. The layout and design of the rooms make them a very comfortable place to stay. Recently, the hotel has added new amenities, including a gym/sauna and a lounge. While I didn't use the gym/sauna, the lounge stood out as a pleasant space to work or relax with a coffee or a beer, making a noticeable difference. The bar also remains a strong point, offering a good menu and excellent service from a professional bartender. This hotel provides excellent value for its price and is well-suited for short stays

There were some minor cleanliness issues, such as marks in the bathroom that seemed permanent and a dressing mirror that wasn't properly cleaned. The check-in process was also slow; despite arriving early to drop off my bag and already providing my information, I had to wait a long time for my key. This was something I noticed last year as well, though I don't recall such delays before the pandemic. Lastly, while I wasn't on the busiest floor, noise from other guests was sometimes disturbing, though this isn't entirely within the hotel's control.

I’ve stayed at this hotel several times over the years and remain loyal to it. Located outside the city center but conveniently on the way to Chitose Airport, it’s ideal for travelers. The rooms are spacious, simple yet elegant, with a charming old-fashioned touch. The bathrooms are also spacious, featuring both a bathtub and a separate shower. The layout and design of the rooms make them a very comfortable place to stay. Recently, the hotel has added new amenities, including a gym/sauna and a lounge. While I didn’t use the gym/sauna, the lounge stood out as a pleasant space to work or relax with a coffee or a beer, making a noticeable difference. The bar also remains a strong point, offering a good menu and excellent service from a professional bartender. This hotel provides excellent value for its price and is well-suited for short stays

There were some minor cleanliness issues, such as marks in the bathroom that seemed permanent and a dressing mirror that wasn’t properly cleaned. The check-in process was also slow; despite arriving early to drop off my bag and already providing my information, I had to wait a long time for my key. This was something I noticed last year as well, though I don’t recall such delays before the pandemic. Lastly, while I wasn’t on the busiest floor, noise from other guests was sometimes disturbing, though this isn’t entirely within the hotel’s control.

Location is good. There is a hotel shuttle that picks up from Sapporo Station every hour or so but since we missed it, we took a public bus from Sapporo Station to get to the hotel which was not too bad although crowded. We also appreciated that there is an airport limousine public bus that picks up from right across the street from the hotel. It may not always be on time though. The room was spacious and large for three people but there was a slight smell. We wish we got to use the fitness room and sauna more but it isn't open late at night so we would often come back too late for it.

Good location as bus from the airport stops right outside. Easy to access centre of town and main train station is short taxi ride. Vast reception area, great size of room, very comfy beds, friendly staff, Lawson supermarket opposite (handy because we arrived so late). We had breakfast in the smaller of the dining rooms (the large one tending to be for parties - food is the same though). Good variety of breakfast fare, good quality. We were also given an invitation to the top floor bar for a complimentary drink, which was fun as there is a self pouring Sapporo lager machine.

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We booked a deluxe room but, even so, it was huge. Bathroom was also very spacious. The staff were great, especially helpful with organising baggage forwarding. Lounge was very nice (with free Sapporo beer 4-7pm) and the gym was better than many that I have seen at other hotels so I actually used it. Location ok 30-40 minutes walk from the station, 10-15 minutes walk from the Nikka Whisky sign. Right beside the river though, which has a good path for walk or run.

No complaints at all.