The hotel is a little dated but they make the best of it. The property is very clean, everything works as it should and the employees were very helpful and service was great. Our room was very quiet, spacious, clean and comfortable and with a beautiful ocean view. We rented a car and electric bikes and both worked very well. The hotel is a little out of the way but they provide a free shuttle to each port. In general you do need a car to move around the island so the location wasn’t an issue with the car. The breakfast buffet was bountiful and diverse and each employee very friendly and helpful. We would stay here again.

The hotel is a little dated, but well maintained.

The onsen had nice views and some of the food was excellent, especially the asari tsukudani. The staff were mostly polite and friendly. It was also nice that the hotel provided a shuttle bus.

The local buses come infrequently and you really need a rental car for the location of the hotel to get the most out of a trip. The hotel staff were friendly and polite, but we found it strange that they gave us coupons at check-out to spend on their souvenir shop when they knew we would be in a rush to get on their shuttle bus. It would have been nice if they gave it to us sooner before check-out and we would have been happy to buy some things from their souvenir store while we actually had lots of time. It is a very minor thing though and not a complaint.

When I booked this I did not realize there was an onsen on the roof with views of the water. I just saw the affordable off-season price and was in the area. So it vastly exceeded my expectations. Staff were generally very nice and tolerant of my poor Japanese skills, though some were less tolerant than others. (Not holding that against them as a visitor here). I think every room has a view of the sea, it was beyond charming. They also rent out e-bikes, which I did for one day. Essential for getting around the island as the buses do not run frequently.

This is located very far from the main ferry port. There is a shuttle bus service, but it only runs a few times a day. So I found myself waiting for about an hour to catch the shuttle bus, and similar waiting on the way off the island. Still, it's a nice service they offer so you don't have to drive/have a car on the island. This is an older building and has some wear and tear that comes with that, so manage expectations accordingly. There was a mildly odor in my shower, but I didn't mind it terribly. There are not a lot of restaurants in this part of the island, and during the off season the few that are there were closed. So I would recommend using/booking the hotel restaurant out of convenience.

What impressed me most was the assistance of the service staff I happened to meet a young girl from Taiwan who helped us with the language barrier and was very patient in helping us translate and solve the problem! There was also a young Japanese boy who helped us with the hot spring temperature and finally helped us carry our luggage to the shuttle bus. I was very impressed by his perfect service.

The dinner buffet is very delicious, but it may need more variety of ingredients

Good View, free hot spring, free shuttle bus between the tonosho port and hotel, very friendly staff who gave us a big help to the convenience shop, and delicious breakfast and dinner. We enjoyed the stay and will come back to the hotel next time.

nothing.

Amazing view onsen, world-class “omotenashi” service, spectacular food (morning & dinner buffet is amazing-strongly recommend half-boarding options since there’s really no good restaurants around and cheaper to book it online than adding it at the hotel), free drink (coffee & tea)and free shuttle bus service from every port (reservation needed by a day before)

That we couldn’t stay more!

There were beautiful views everywhere, in the lobby, from all the rooms and from the elevator. The Onsen was lovely and the hotel was super thoughtful about providing all of the things someone might need to have a great first Onsen experience. The staff were also very kind and accommodating.

Nothing - I would 100 stay there again!

The private spa was really nice - outdoors but private and wooden. Breakfast had so many choices and very tasty! Japanese room was large and great ocean views - such a relief after Tokyo crowdedness.

The rooms were spacious and the location is lovely.

The hotel needs a little superficial work, like painting, to freshen it up.

We used the private outdoor onsen, which was very nice

The hotel is quite old, so need some maintenance in rooms and common areas