Location was stunning, hotel itself was amazing too. We stayed in a suite room and had both indoor and outdoor bath area, large living space and small garden. Everything was provided for, and we lived in the hotels' japanese clothes. The public onsen was empty each time we went (by chance) and it was glorious with a hot and warm pool, excellent bathing facilities. We visited nearby volcanos, hiked Mt Yufu and went to Lake Kirin, all spectacular. Food was out of this world and we over indulged. Service was friendly and excellent. Kudos to Minato, the only fluent English speaking staff there for all his help! All in all, superb!

We had a slight problem one night around 1am, and called the house phone. The same staff as daytime (who live off-site) arrived in around 10 mins to tend to our issue, with a professional and non-fuss attitude. The next morning we saw them again, with smiling faces, not a bleary eye in sight. Very appreciative of that.

The rooms and villas were both homely and elegant; the views were astounding. The food (breakfast and dinner) were exceptional as well. But the main highlight was the staff that were very attentive and took care of all our needs.

I don't have any complaints at all! The one thing i would mention is that their natural springs are not very mineral, it does NOT have the sulfuric smell. It all comes down to personal preference.

The location is very nice, with beautiful views and garden. The food is very special and unique for our set dinner among other food we were served Fuga Puffer fish. The hotel stuff was very attentive and helpful.

We were expecting little more maintained Ryokan for such a high price. Especially bathroom & onsen area should have been renovated already some time ago. The public onsen - part of the hotel - had algae on the bottom and side tiles.

This is very unique place to have a relaxing time with family and friends. I enjoyed the breakfast and diner in hotel restaurant. I can say that the level of food is like an art. After you enjoyed the dining there, you will fall in love with this hotel. Enjoying the hot spring is also very special moments. Every staff is very friendly and kind to help the customers. I really enjoyed this hotel and I wish that I could come back to this place in someday. Thank you to all staffs.

Very helpful and friendly staff (thank you for great help of Minato san before and during our stay). Super relaxing in both public onsen and private one in room, very comfy futon beds. Very spacious room. Excellent food and restaurant staff too.

Hot water supply not stable in room.

Staffs are very nice, very helpful and professional. Environment is excellent; food is great; room is spacious. I enjoy the onsen at balcony very much.

The location is a bit far from downtown

Very peaceful and scenic views but location is hard to find and we had to make a big round to reach the hotel. Staff was especially helpful in making sure we are well taken care of. Public onsen was fantastic

Location

The room is superb with very big n comfortable bed n bedding. toilet is big n warm w pretty toiletries 🥰outdoor private onsen was great. staffs are super friendly and their hospitality was great. they speak fluent english. breakfast n kaiseki dinner were really scrumptious (puffer fish sashimi)

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Minato San is extremely helpful and speaks perfect English. Everything was good and we were glad we could at least stay a night at this place once we landed in Fukuoka. Love the quality of everything provided from food to amenities. We wanted to stay more nights but unfortunately, they were fully booked. We would definitely stay with them if we visit Kyushu again.

The staff are very nice and helpful. Also they are very good in English.

Wonder if some more facility is available would be perfect. The bed mattress is too hot for summer time and the pillow is good but too soft for me.